Night Auditor

The Ballantyne Hotel & Spa, Charlotte • Charlotte, NC

12d • Onsite

About The Position

As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel during the overnight hours. You will be responsible for a variety of tasks, including financial reconciliation, guest services, and system maintenance.

Requirements

• Previous experience in a hotel or hospitality setting, preferably as a front desk agent or night auditor.
• Strong understanding of financial principles and accounting practices.
• Proficiency in hotel property management systems (PMS).
• Excellent attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including nights and weekends.
• At least 18 years of age
• Basic computer skills
• Must be able to read, communicate effectively and have superb interpersonal skills
• Must be able to work under pressure while retaining tact and composure when resolving guest complaints

Nice To Haves

• Work experience in the hospitality or restaurant industry
• Experience with programs such as Vision One, Galaxy, Lightspeed or RTP
• Communication in other languages is helpful

Responsibilities

• Balance daily revenue and expenses.
• Reconcile guest accounts and credit card charges.
• Prepare and analyze daily reports.
• Ensure accurate and timely financial reporting.
• Check in and check out guests.
• Assist guests with inquiries and requests.
• Resolve guest complaints and issues in a timely and professional manner.
• Provide excellent customer service.
• Update and maintain hotel systems and software.
• Troubleshoot system issues and errors.
• Back up and secure important data.
• Monitor security cameras and alarms.
• Conduct regular property inspections.
• Respond to security incidents as needed.

Benefits

• Medical, Dental, Vision
• Hotel Discounts
• Paid Time Off
• Employee Assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED