Night Auditor - Hotel Arts Barcelona

Marriott•Albuquerque, NM

1d•Onsite

About The Position

The Night Auditor is responsible for processing all guest check-ins and check-outs, handling payments, and managing guest communications. This role involves running daily reports, balancing cash drawers, and ensuring guest satisfaction by providing information and assistance. The position also requires adherence to company safety and security policies, maintaining a professional appearance, and performing other duties as assigned by supervisors. The role emphasizes creating exceptional guest experiences in line with The Ritz-Carlton's "Gold Standards."

Requirements

High school diploma or G.E.D. equivalent.
No related work experience required.
No supervisory experience required.
Ability to process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
Ability to process all payment types such as room charges, cash, checks, debit, or credit.
Ability to process all check-outs including resolving any late and disputed charges.
Ability to answer, record, and process all guest calls, messages, requests, questions, or concerns.
Ability to coordinate with Housekeeping to track readiness of rooms for check-in.
Ability to communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
Ability to supply guests with directions and information regarding property and local areas of interest.
Ability to run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
Ability to complete designated cashier and closing reports in the computer system.
Ability to cash guests' personal checks and traveler's checks.
Ability to count bank at the beginning and end of shift.
Ability to balance and drop receipts according to Accounting specifications.
Ability to follow all company safety and security policies and procedures.
Ability to report accidents, injuries, and unsafe work conditions to manager.
Ability to follow all company policies and procedures.
Ability to ensure uniform and personal appearance are clean and professional.
Ability to maintain confidentiality of proprietary information.
Ability to protect company assets.
Ability to welcome and acknowledge all guests according to company standards.
Ability to anticipate and address guests’ service needs.
Ability to assist individuals with disabilities.
Ability to thank guests with genuine appreciation.
Ability to speak with others using clear and professional language.
Ability to answer telephones using appropriate etiquette.
Ability to develop and maintain positive working relationships with others.
Ability to comply with quality assurance expectations and standards.
Ability to stand, sit, or walk for an extended period of time.
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Ability to perform other reasonable job duties as requested by Supervisors.

Responsibilities

Process all guest check-ins by confirming reservations, assigning rooms, and issuing room keys.
Process all payment types, including room charges, cash, checks, debit, and credit cards.
Process all check-outs, including resolving late and disputed charges.
Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Coordinate with Housekeeping to track room readiness for check-in.
Communicate parking procedures and dispatch bell or valet staff as needed.
Provide guests with directions and information about the property and local attractions.
Run daily reports, identify special requests, and check reports for accuracy.
Complete cashier and closing reports in the computer system.
Cash personal and traveler's checks.
Count bank at the beginning and end of each shift.
Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures.
Report accidents, injuries, and unsafe work conditions to a manager.
Follow all company policies and procedures.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.