Night Auditor

Drury Hotels•Nashville, TN

5d•Onsite

About The Position

The Night Auditor performs all front desk related functions including but not limited to checking guests in/out, promoting sales related programs, maintaining guest records, and cash handling. This role is responsible for auditing the previous day’s receipts to verify and balance entries, running reports, and verifying the accuracy of information. The position may also assist with breakfast setup, including food preparation, setup, service, and cleaning. The Night Auditor is the only team member on property for the majority of the work shift and must be willing and able to work alone. This role is responsible for guest safety and security during overnight hours and ensuring an exceptional guest experience by providing courteous, efficient, and friendly service. The Night Auditor responds promptly and efficiently to inquiries, requests, and complaints with a +1 Service Attitude and contributes to maintaining a positive work environment.

Requirements

Ability to take written and verbal direction and speak English clearly and read English.
Ability to relate to the public in a warm, friendly manner in providing a hospitable environment.
Ability to give attention to detail and to handle multiple tasks simultaneously and efficiently.
Thorough knowledge of Drury Hotels’ policies and procedures, for guest services.
Ability to handle money, make change and utilize office machines in the normal day-to-day activities.
Must be willing to and have the ability to work alone as scheduled.
At some locations, may be the only team member on property during work shift.

Responsibilities

Performs all front desk related functions including but not limited to checking guests in/out, promoting sales related programs, maintaining guest records, cash handling, etc.
Audits the previous day’s receipts to verify and balance entries, runs reports and verifies accuracy of information.
May assist with set up of breakfast, including food preparation, set up, service and/or cleaning.
Is the only team member on property for the majority of the work shift and must be willing to and have the ability to work alone.
Responsible for guest safety and security during overnight hours.
Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner.
Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude.
Contributes to maintaining a positive work environment at all times for our diverse team and guests.
Maintains the front desk lobby area in a clean and organized manner.
Complies with hotel’s safety and security rules and instructions in performing work efficiently while protecting self, team members, guests and the hotel.