Night Auditor

3315 ATLANTIC LLC•Virginia Beach, VA

9d•$17 - $18•Onsite

About The Position

The Night Auditor is responsible for balancing daily financial transactions, completing the end-of-day audit process using the PEP property management system, and delivering outstanding guest service during overnight hours. This role requires calm, confident judgment in high-pressure situations — from handling late arrivals and billing discrepancies to managing emergencies and coordinating with on-call support when needed. You are the face of the hotel when everyone else has gone home.

Requirements

High school diploma, GED certification or equivalent experience preferred.
Bachelor’s Degree, and/or equivalent experience in a hotel or related field preferred.
Must have basic Reading, Writing, and Math skills.
1-2 years of hotel front desk or night auditor experience preferred
Customer Service Skills required.
Financial management skills required.
Brand systems knowledge preferred

Nice To Haves

PEP property management system knowledge
PEP experience preferred
Experience in a hotel or related field

Responsibilities

Complete the nightly audit process and reconcile all revenue, room charges, and departmental transactions using PEP
Balance front desk cash drawer and prepare daily reports for management review
Process check-ins, check-outs, and room changes with accuracy and professionalism at all hours
Respond to guest inquiries, concerns, and complaints with urgency and empathy — resolving issues on the spot when possible
Monitor hotel security, manage access logs, and respond appropriately to emergencies including medical incidents, fire alarms, and disturbances
Coordinate with housekeeping and maintenance for overnight needs and early-morning readiness
Communicate shift summary and outstanding items clearly to the morning team via written log and verbal handoff
Maintain a clean, professional, and welcoming front desk environment throughout the shift
Uphold all Hilton brand standards, Shamin Hotels policies, and Virginia Beach property regulations
Performs all audit procedures as set forth by the Hotel and company, on a daily basis.
Performs and attributes all required audit reports.
Verifies the status of all wake-up call requests and ensures they are properly handled.
Balances all cash receipts and work performed during the audit shift.
Prepares the front office for the ‘A’ shift and reset days business.
Acts as a Guest Service representative during the night time hours.
Acts as the manager on duty during the night time hours.
Attends and actively participates in all front office meetings.
Participates in all training and cross training programs.
Acts as PBX operator during the audit shift.
Assists breakfast attendants by setting up breakfast areas as needed.
Performs other related duties as required.
Takes the initiative to greet guests in a friendly and warm manner.
Reports to work for scheduled shifts, on time and in uniform in accordance with company policy.
Knows and complies with all company policies and procedures pertaining to this position and its duties.