Night Auditor
About The Position
The DoubleTree by Hilton Manhattan, Kansas, a Hotel Night Auditor, Overnight Hotel Guest Service Agent, Overnight Hotel Front Desk Clerk, or Overnight Hotel Front Office Agent. About Us: DoubleTree by Hilton Manhattan, near Kansas State University, is the ideal place to grow your career in hospitality. Just minutes from Sunset Zoo and Aggieville, our pet-friendly hotel offers a heated indoor pool, hot tub, fitness center, and versatile meeting space. We are committed to creating exceptional experiences for guests and an outstanding workplace for our team. Why This Role? Working as a DoubleTree by Hilton Manhattan, Kansas, Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Agent, or Overnight Front Desk Clerk at the DoubleTree by Hilton Manhattan, Kansas offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Agent, or Overnight Front Desk Clerk allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out.
Requirements
- Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred.
- Strong interpersonal skills and a focus on delivering exceptional service are essential.
- Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
- Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
- Experience handling guest complaints or resolving conflicts calmly and effectively is an asset.
- Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
- A high school diploma or equivalent
- Applicants should have the flexibility to work weekends & holidays
Nice To Haves
- Hospitality or Front Desk Experience (Preferred): While entry-level roles may not require prior hotel experience, familiarity with front desk operations, check-in/check-out procedures, or reservation systems is a plus.
Responsibilities
- Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
- Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
- Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
- Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
- Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
- Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
- Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
- Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
- Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
- Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.
Benefits
- Comprehensive Benefits: Medical, Dental, and Vision
- Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts
- Time Off: Vacation, Personal Days, and Holiday Pay
- Exclusive Discounts: Hotel, food, and beverage savings for personal travel
- Professional Growth: Online training courses
- Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
