Night Auditor

Staybridge Suites Albany•Albany, NY

6d•Onsite

About The Position

Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. During the overnight shift you are essentially working without supervision so your responsibility is seen as even greater as you assist in closing out the business for the day as well as check in or out those guests during non- traditional hours. If you enjoy working semi-independently from others and have a winning personality and high sense of responsibility - this role is perfect for you!

Requirements

High School Diploma
Ability to walk and stand during entire working period of 8 hours
Ability to lift 10 - 15 pounds
Must be able to work a flexible schedule that will include days, evenings, weekends and holidays.

Nice To Haves

Experience in working with the public in a service industry or in related activities is preferred.

Responsibilities

Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, guest requests, etc.)
Audit and reconcile PMS reports, Front Desk and Gift Shop paperwork
Audit, reconcile, and transmit all credit cards daily
Ensure accuracy of all numbers being reported
Input and update monthly forecast
Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures
Ensure overall guest satisfaction
Prepare and email reports to corporate office daily
Maintains and promotes a positive and cooperative work relationship with all hotel departments
Performs any other duties as requested by your manager/supervisor