Night Auditor

Hersha Hospitality Management LP•Cambridge, MA

20h•Onsite

About The Position

The Night Auditor balances revenue and settles accounts nightly, maintains files, and resets the system for the next day of operations while also performing Guest Service Agent tasks and duties. This role involves performing bookkeeping activities such as balancing accounts and conducting nightly audits, keeping records of room availability and guest accounts (manually or using computers), and preparing and distributing daily reports. The Night Auditor is also responsible for auditing and reconciling cashiers, auditing, reconciling, consolidating, and transmitting all credit cards on a timely basis, and inputting and updating financial information into the BRAINS network. Additionally, the position requires checking guests in/out, performing Guest Service Agent tasks, responding to guest inquiries, resolving complaints, being aware of guest satisfaction scores, and working towards increasing departmental and overall guest satisfaction. The role also involves practicing safe work habits, wearing protective safety equipment, and ensuring overall guest satisfaction.

Requirements

Previous night audit/accounting experience or equivalent training required
Computer knowledge/Excel and arithmetic skills required
FSD required within 90 days of employment

Nice To Haves

High School diploma or equivalent preferred
FSD is a plus

Responsibilities

Balance revenue and settle accounts nightly
Maintain files
Reset the system for the next day of operations
Perform Guest Service Agent tasks and duties
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits
Keep records of room availability and guests' accounts, manually or using computers
Prepare and distribute daily reports
Audit and reconcile cashiers
Audit, reconcile, consolidate, and transmit all credit cards on a timely basis
Input and update financial information into the BRAINS network
Check guests in/out
Respond to guest inquiries and resolve complaints
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
Practice safe work habits and wear protective safety equipment
Ensure overall guest satisfaction
Perform other duties as requested by management