Night Auditor|Fairfield Inn DC| Washington DC

PM New•Washington, DC

1d•Onsite

About The Position

The Night Auditor at Fairfield Inn DC is a crucial overnight role responsible for maintaining guest service standards and managing the property's financial balances from the previous day. Key duties include financial reconciliation such as balancing paperwork, cash drawers, deposits, credit card reconciliation, and batch submissions. The auditor is also tasked with inputting revenue, expenses, and allowances into the front office system to generate daily reports like the Guest Ledger Summary and Daily Restaurant Summary. Beyond financial tasks, the role encompasses comprehensive front desk operations, including guest check-ins and check-outs, room scheduling, room moves, handling late checkouts and stay-overs, and fulfilling various guest requests. The Night Auditor also serves as a primary point of contact for guests, answering questions about hotel services and amenities.

Requirements

Associate’s Degree or six months to one year of related experience
Ability to work evening/overnight shifts
Strong computer skills
Must be a people-person
Ability to interact with all hotel guests and team members in a polite and positive way at all times
Ability to fulfill requests (even challenging ones) in a timely manner
Ability to work well under pressure

Responsibilities

Balancing paperwork, cash drawer, deposits, reconciling credit cards and submitting batches
Input into the front office system revenue, expenses, and allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary
Completing front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and other requests from guests
Answer guests’ questions about the hotel services and amenities