Night Auditor

Courtyard DT Greenville•Greenville, SC

12d•Onsite

About The Position

Courtyard by Marriott Greenville Downtown is seeking an experienced Night Auditor. Competitive pay rate is based on experience. Must have open availability for the overnight shift (11pm to 7am), including holidays and weekends. Company benefits include 401k, employee discounts, and much more. Full-time hours available (at least 30 hours per week, typically 4 shifts per week). Must be available during the overnight shift (11pm to 7am). Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Requirements

Must have open availability for the overnight shift (11pm to 7am), including holidays and weekends.
Must be able to speak, read, and understand English.

Nice To Haves

Fosse/Marriott experience a plus.

Responsibilities

Assists all guests in a sincere and courteous manner, and whenever possible, going the extra mile and doing whatever it takes to ensure guest satisfaction.
Registers and processes guests promptly upon arrival and departure, to ensure guest satisfaction.
Verifies that all charges to guest accounts made during the day are correct, and posts room charges for that day so that all guest accounts are current and in balance by 6:00 a.m. the following morning or by the Brand Standard’s designated time.
Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area, and effectively assists guests.
Completes all credit card transmittals, direct bills, and no-show billings for the day.
Prepares all daily, monthly and yearly reports required by the property.
Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate.
Receives and processes telephone and walk-in reservations accurately ensuring guest satisfaction.
Professionally and competently operates the telephone system according Auro Hotels and Brand standards
Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for associates and guests.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so that prompt corrective action can be taken.
Responsible for check-in, checkout, selling skills, computer operation, telephones, tasks at the front desk.