Night Auditor

MCR • Fort Worth, TX

2d • $16 - $16 • Onsite

About The Position

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. This role is responsible for ensuring all hotel audit-related reports are completed accurately and on time, maintaining overnight security measures, and handling incoming mail. The Night Auditor is expected to contribute to great guest satisfaction scores by greeting guests happily, using their names when possible, and effectively handling challenging guest situations. A strong knowledge of hotel features and amenities, along with understanding relevant technology and practicing proper phone etiquette, are also key aspects of this role. Cleanliness is a team effort, and the Night Auditor may be expected to assist in cleaning guest rooms and public spaces as needed. Accuracy in completing operational checklists and providing accurate shift handover reports are crucial for effective communication and product consistency. Teamwork, clear communication, a can-do attitude, and collaboration are essential for creating a welcoming environment for guests and a positive workplace.

Requirements

• Must be 18 years of age or older.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
• Must arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor.
• Must clock in/out for breaks at the designated time on your schedule.
• Must provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
• Must be able to convey information and ideas clearly.
• Must have a desire to serve all guests.
• Must be able to stand or remain in a stationary position for long periods of time (3-4 hours at a time).
• Must be able to type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.
• Must be able to bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.
• Must be able to inspect and visually observe details at close range (within a few feet) and from long range.
• Must be able to read, write, understand and communicate with others effectively using the English language.

Nice To Haves

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.

Responsibilities

• Complete all hotel audit-related reports and send them out by the designated time on the overnight checklist.
• Follow overnight security measures to ensure a safe environment for all team members and guests, including locking exterior entrances, following protocols for late arriving guests, and handling safety and security issues.
• Receive and note all incoming mail as required per the daily shift checklist.
• Greet guests happily upon arrival and throughout their stay with a smile.
• Use guests’ names whenever possible to ensure they feel properly welcomed.
• Contribute to great guest satisfaction scores.
• Handle challenging guest situations with hospitality and a sense of urgency.
• Maintain strong knowledge of all features of the hotel facility and amenities.
• Be aware of and support all groups and events at the hotel.
• Understand and utilize relevant technology for the role.
• Answer all incoming calls with friendly service using the approved greeting.
• Keep all areas, both front and back of the house, clean and well-organized.
• Pitch in to clean guest rooms and public spaces as needed to ensure the hotel is well-organized and safe.
• Greet every guest happily with a smile, by name if possible, while cleaning.
• Complete all operational checklists accurately and at the designated times, every shift.
• Ensure handover reports are accurate and on time for effective shift-to-shift communication.
• Wear a clean, approved uniform and be well-groomed per the Team Member Handbook, wearing a nametag and smiling at all times.
• Communicate clearly, honestly, and professionally with Team Members.
• Exhibit a can-do attitude, willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.
• Collaborate with all Team Members to create a welcoming environment for guests and an effective, positive workplace.

Benefits

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed