Part Time Night Auditor

Maya Hospitality Group•Mooresville, NC

1d•Onsite

About The Position

Aloft - Mooresville/Lake Norman is seeking a Part Time Night Auditor to manage front desk operations, financial transactions, and overnight guest services. This role involves performing guest check-in and check-out, addressing guest inquiries, managing reservations, and handling guest issues professionally. The Night Auditor will also conduct a detailed audit of financial transactions, reconcile daily revenue, prepare reports for management, and ensure compliance with hotel policies. Additionally, the role includes maintaining financial records, processing invoices, monitoring cash handling procedures, and ensuring a secure environment for guests and employees throughout the night. The position requires adherence to Maya Hotels' policies, procedures, and Code of Ethics, maintaining a professional appearance, promoting a safe working environment, and participating in sustainability initiatives.

Requirements

High school diploma or equivalent.
Excellent communication and customer service skills to interact with guests and colleagues effectively.
Ability to think quickly and resolve guest issues efficiently.
Ability to work accurately and efficiently in a fast-paced environment.
Proficiency in computer systems, hotel property management software, and basic accounting principles.
Familiarity with handling payments, processing transactions, and balancing a cash drawer.
Ability to work various shifts, including evenings, weekends, and holidays.
Ability to stand for extended periods of time.
Frequent use of hands for typing, writing, bending, reaching and handling office equipment or guest luggage.
Ability lifting items up to 25lbs as needed.

Nice To Haves

Additional education in accounting or hospitality is preferred.
Previous experience in front office operations or night audit roles is desirable.

Responsibilities

Perform guest check-in and check-out processes efficiently and accurately.
Provide excellent customer service, addressing guest inquiries, requests, and concerns.
Manage reservations and ensure all guest information is accurate in the system.
Assist with guest needs, including wake-up calls, room changes, and additional amenities.
Handle guest issues professionally and work to resolve them promptly.
Conduct a detailed audit of financial transactions, including guest folios, cash handling, and credit card charges.
Reconcile daily revenue, verify postings, and resolve discrepancies.
Prepare and distribute reports such as the Night Audit Report, Revenue Report, and Occupancy Report for hotel management.
Close the day's financial activities and generate the Daily Flash Report.
Ensure compliance with hotel policies and procedures across all operating departments.
Maintain financial records, including guest ledgers, accounts receivable, and accounts payable.
Process and review invoices for accuracy before forwarding them to accounting.
Assist with month-end financial reporting and statements.
Monitor and control cash handling procedures, ensuring secure storage of funds.
Follow all hotel accounting and financial policies, procedures, and controls.
Maintain a secure environment for guests and employees throughout the night.
Monitor hotel access and ensure the safety of property and guests.
Respond to emergencies such as fire alarms, medical situations, or security concerns in accordance with hotel protocols.
Adhere to Maya Hotels' policies, procedures, and Code of Ethics.
Maintain a clean and professional personal appearance, following Maya Hotels Grooming Policy—a smile is considered part of the uniform.
Promote a safe working environment, practice proper cash handling, and comply with safety regulations.
Participate in hotel sustainability initiatives, including recycling efforts and reducing energy consumption.