Night Auditor
About The Position
Performs all front desk related functions including but not limited to checking guests in/out, promoting sales related programs, maintaining guest records, cash handling, etc. Responsible for auditing the previous day’s receipts to verify and balance entries, runs reports and verifies accuracy of information. May also assist with set up of breakfast. May include food preparation, set up, service and/or cleaning. Only team member on property for the majority of the work shift and must be willing to and have the ability to work alone. Responsible for guest safety and security during overnight hours. Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.
Requirements
- Ability to take written and verbal direction.
- Ability to speak English clearly and read English.
- Ability to relate to the public in a warm, friendly manner in providing a hospitable environment.
- Ability to give attention to detail and to handle multiple tasks simultaneously and efficiently.
- Thorough knowledge of Drury Hotels’ policies and procedures, for guest services.
- Ability to handle money, make change and utilize office machines in the normal day-to-day activities.
- Must be willing to and have the ability to work alone as scheduled.
- Must be willing to and have the ability to work alone.
Nice To Haves
- May assist with set up of breakfast.
- May include food preparation, set up, service and/or cleaning.
- At some locations, may be the only team member on property during work shift.
Responsibilities
- Performs all front desk related functions including but not limited to checking guests in/out, promoting sales related programs, maintaining guest records, cash handling, etc.
- Audits the previous day’s receipts to verify and balance entries, runs reports and verifies accuracy of information.
- May assist with set up of breakfast, including food preparation, set up, service and/or cleaning.
- Works alone as the only team member on property for the majority of the work shift.
- Responsible for guest safety and security during overnight hours.
- Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner.
- Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude.
- Contributes to maintaining a positive work environment at all times for our diverse team and guests.
- Maintains the front desk lobby area in a clean and organized manner.
- Complies with hotel’s safety and security rules and instructions in performing work efficiently while protecting self, team members, guests and the hotel.
Benefits
- Quarterly bonus opportunity of up to $3,200 annually
- Flexible scheduling
- Paid time off
- Hotel discounts
- Free room nights
- Mentorship
- Cross-training
- Development plans
- Management training
- Medical insurance
- Dental insurance
- Vision insurance
- Prescription insurance
- Life insurance
- Disability insurance
- Team Member Assistance Program
- Company-matched 401(k)
- Optional medical, dental, vision, short term disability, and life insurance plans
- Discretionary quarterly “+1 Service” bonus
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
