Night Auditor

Blue Lake Casino•Blue Lake, CA

12d•Onsite

About The Position

Responsible for reconciling hotel paperwork, posting to guest accounts, closing the day, greeting all guests in a pleasant, courteous and enthusiastic manner while registering guest information and settling guest accounts for the Hotel.

Requirements

High school diploma or general education degree (GED); and at least one year of hotel front desk experience is required; or an equivalent combination of education and experience.
Must have good organizational and administration skills.
Must have experience with MS Office Suite
Must be a fast learner with a strong commitment to maintaining confidentiality.
Ability to problem solve independently while also being a strong team player.
Strong verbal and written communication skills.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to apply concepts of basic algebra.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
While employed, you must maintain a valid and active Blue Lake Tribal Gaming Commission License.
Must complete Title 31 training for reporting suspicious activity and large cash transactions within three months of being employed.

Nice To Haves

Prior experience with a hotel property management system is preferred.

Responsibilities

Audit hotel paperwork to ensure the day has balanced.
Posts room charges and taxes to guest accounts.
Verifies all account postings and balances.
Verifies all hotel paperwork is correct and balanced.
Runs preliminary reports.
Processes no shows and close of day.
Stocks the front desk with daily supplies.
Register arriving guests while implementing company service standards.
Settle guest accounts with the ability to make good business decisions regarding discounts.
Responsible to check-out and check-in cash till properly.
Must be knowledgeable in making reservations.
Greet guests and provide door service and bell service when needed.
Ability to operate multi-line phone.
Provide guests with information on local attractions.
Resolves or refers to Management all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service.
Remains current on room rates, room availability and emergency procedures.
Remains current on groups and property events.
Ensures management is aware of guest special requests or needs.
Ensures guests’ profiles are properly noted in our property management system for action by the appropriate hotel department prior to check-in.
Maintain appearance standards as outlined in departmental and company policies.
Provide information and explain Rewards Club benefits, property amenities & marketing programs to our guests.
Provide courteous service to our guests and be cordial to all Team Members.
Effective oral and written communication skills.
Must be able to work all shifts, weekends, holidays and special events as needed.
Other duties as assigned by management, including any supervisor, manager, or executive.
Creates an atmosphere of FUN for all hotel guests.
Encourages mutual respect, dignity and integrity with all Team Members, by setting positive examples at all times.
Maintains a professional departmental, company and community reputation.
To provide a safe work environment for Team Members, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.
To maintain a professional departmental, company and community reputation.
To enforce performance standards, policies and procedures as they relate to the department.
To maintain a consistent, regular attendance record.