Night Auditor

MCR Hotels•Little Rock, AR

2d•Onsite

About The Position

The Night Auditor is responsible for ensuring clean, friendly, well-organized, and safe hotels for guests. This role involves managing audit-related reports, ensuring overnight security measures are followed, and handling incoming mail. The Night Auditor is expected to contribute to great guest satisfaction scores, maintain a spotless cleanliness standard, ensure product consistency and quality, and work collaboratively as part of a team. This position requires a willingness to learn, the ability to follow guidelines, handle pressure, resolve guest concerns, and communicate effectively. A desire to serve guests and a flexible schedule including nights, weekends, and holidays are essential. The role involves standing for long periods, operating office machinery, data entry, using a telephone, bending, lifting up to 25 pounds, and moving throughout the hotel. Effective communication in English is required.

Requirements

Must be 18 years of age or older.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving concerns and issues raised by co-workers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve all guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
Must arrive and clock in on time for every shift and clock out at the scheduled shift ending time.
Must clock in/out for breaks at the designated time.
Must provide sufficient notice when calling out for a scheduled shift.
Regularly required to stand or remain in a stationary position for long periods of time (3-4 hours at a time).
Regularly required to type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.
Regularly required to bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.
Regularly required to inspect and visually observe details at close range and from long range.
Must be able to read, write, understand and communicate with others effectively using the English language.

Nice To Haves

Experience in a hospitality, service, consumer-facing franchise or related field preferred.

Responsibilities

Complete all hotel audit-related reports and send them out by the designated time.
Follow overnight security measures to ensure a safe environment for all team members and guests.
Lock exterior entrances at designated times.
Follow protocols for late-arriving guests.
Follow procedures for handling safety and security issues.
Receive and note all incoming mail as required per the daily shift checklist.
Greet guests happily upon arrival and throughout their stay with a smile.
Use guests’ names whenever possible.
Contribute to great guest satisfaction scores.
Handle challenging guest situations with hospitality and a sense of urgency.
Maintain strong knowledge of all hotel features and amenities.
Be aware of and support all groups and events at the hotel.
Understand relevant technology for the role.
Answer all incoming calls with friendly service using the approved greeting.
Keep all areas, both front and back of the house, clean and well-organized.
Pitch in to clean guest rooms and public spaces as needed.
Greet every guest happily with a smile while cleaning.
Ensure all operational checklists are completed accurately and at the designated times.
Ensure handover reports are accurate and on time.
Wear a clean, approved uniform and be well-groomed.
Communicate clearly, honestly, and professionally with team members.
Exhibit a 'Can Do' attitude, willing to stretch beyond traditional role.
Collaborate with team members to create a welcoming environment and a positive workplace.