Night Auditor

Hilton

10d•Onsite

About The Position

A Night Auditor is responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability. This role involves managing guest services, financial auditing and reporting, administrative tasks, operational support, system management, security and compliance, and supportive functions. Key responsibilities include checking in and out guests, handling late arrivals, responding to inquiries, and addressing complaints or special requests. The role also involves overseeing the auditing, posting, and balancing of daily financial transactions, running end-of-day audit reports, and reconciling credit card payments. Administrative tasks include updating guest accounts, maintaining records, preparing invoices, and coordinating with other hotel departments. Operational support includes monitoring room availability and managing reservations. System management involves resetting hotel systems for the next day and handling computer issues. Security and compliance are crucial, requiring adherence to hotel policies and safety protocols. Finally, the role includes assisting the Night Manager with additional tasks as needed.

Requirements

Bachelor’s degree in accounting, Hospitality or a Business-related field
2 years of college education, minimum required
Able to communicate in English and Spanish, required
Customer service experience, required
Prior cash and/or credit card handling experience
Strong numerical accuracy and attention to detail
Ability to work in a high-volume, fast-paced environment
Available for night shifts, weekends and occasional long hours
Strong customer service skills
Knowledge of safety and security procedures
Advanced math and bookkeeping skills
Ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing and billing
Attention to detail and organizational skills
Time management and multitasking skills
Excellent verbal and written communication skills
Ability to solve problems and diffuse tense situations
Ability to remain calm under pressure
Has excellent interpersonal skills

Nice To Haves

Prior experience in night audit or front desk operations, highly valued

Responsibilities

Checking in and out guests, handling late arrivals, responding to inquiries, and addressing complaints or special requests.
Answering phones, and resolving complaints or issues promptly while maintaining a professional and courteous demeanor.
Overseeing the auditing, posting, and balancing of daily financial transactions, including room, restaurant, bar, and other hotel revenue streams.
Running end-of-day audit reports, reconciling credit card payments, and ensuring all accounts are accurate for management review.
Updating guest accounts, maintaining records, preparing invoices, and coordinating with other hotel departments to resolve discrepancies.
Monitoring room availability, managing reservations, and ensuring the front desk operates efficiently with minimal staff.
Resetting hotel systems for the next day, inputting revenue and expense data, and making necessary corrections or adjustments in the property management system (OnQ, Micros, or similar) to ensure smooth operations.
Handling all computer end-of-day issues and problems that might occur throughout the shift.
Maintaining confidentiality, safeguarding hotel assets, and following company policies and safety protocols.
Monitoring night operations to ensure adherence to hotel policies, security standards, and guest service excellence.
Assisting the Night Manager with additional tasks as needed, including filing reports, maintaining backup vouchers, and cross-training in other hotel areas.