Night Auditor

MCR • Charlotte, NC

101d • Onsite

About The Position

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. This position is part-time and requires availability to work weekends. The Night Auditor is responsible for managing all hotel audit-related reports, ensuring overnight security measures are followed, and handling incoming mail as required. The role emphasizes "Happy Guests", "Spotless Cleanliness", "Product Consistency & Quality", and "Teamwork" as core areas of excellence.

Requirements

• Must be 18 years of age or older.
• Must be available to work weekends.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
• Must arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor.
• Must clock in/out for breaks at the designated time on your schedule.
• Must provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
• Must be able to convey information and ideas clearly.
• Must have a desire to serve all guests.
• Must be able to stand or remain in a stationary position for long periods of time (3-4 hours at a time).
• Must be able to type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.
• Must be able to bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.
• Must be able to inspect and visually observe details at close range (within a few feet) and from long range.
• Must be able to read, write, understand and communicate with others effectively using the English language.

Nice To Haves

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.

Responsibilities

• Complete all hotel audit-related reports and send them out by the designated time on the overnight checklist.
• Follow overnight security measures to ensure a safe environment for all team members and guests, including locking exterior entrances, following protocols for late arriving guests, and handling safety and security issues.
• Receive and note all incoming mail as required per the daily shift checklist.
• Greet guests happily upon arrival and throughout their stay with a smile.
• Use guests’ names whenever possible.
• Contribute to great guest satisfaction scores.
• Handle challenging guest situations with hospitality and a sense of urgency.
• Maintain strong knowledge of all features of the hotel facility and amenities.
• Be aware of and support all groups and events at the hotel.
• Understand relevant technology for the role.
• Answer all incoming calls with friendly service using the approved greeting.
• Keep all areas, both front and back of the house, clean and well-organized.
• Pitch in to clean guest rooms and public spaces as needed.
• Greet every guest happily with a smile, by name if possible, while cleaning.
• Complete all operational checklists accurately and at the designated times.
• Ensure handover reports are accurate and on time for effective shift-to-shift communication.
• Wear a clean, approved uniform and be well-groomed per the Team Member Handbook, wearing a nametag and smiling at all times.
• Communicate clearly, honestly, and professionally with Team Members.
• Demonstrate a "Can Do" attitude, willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.
• Work together with all Team Members to create a welcoming environment for guests and an effective, positive workplace.

Benefits

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed