Night Auditor

Country Inn & Suites, Albany, GA • Albany, GA

1d • Onsite

About The Position

Night Auditor responsibilities include all aspects of Guest Relations including the check-in/out process, handling all inquiries, making or modifying reservations, run night audit reports, recommendations for things to do and places to eat plus anything else that can improve the guests stay. You will also be required to occasionally clean or assist other departments as needed. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us.

Requirements

• Flexibility to work in shifts and report for scheduled shifts
• Ability to work with little or no supervision while meeting high-performance standards
• Excellent organization skills
• Ability to follow instructions
• High School Diploma or GED
• Courteous phone etiquette
• Computer literacy
• Ability to effectively communicate with guests in a professional manner
• An energetic and outgoing personality
• Demonstrate teamwork

Nice To Haves

• AA or Bachelors Degree
• Work experience in Customer Service in the Hospitality Field
• Experience with hotel operation systems

Responsibilities

• Handle all aspects of Guest Relations including the check-in/out process
• Handle all inquiries
• Make or modify reservations
• Run night audit reports
• Provide recommendations for things to do and places to eat
• Improve the guests stay
• Occasionally clean or assist other departments as needed
• Ensure a pleasant and comfortable experience for our guests during their stay
• Provide a welcoming environment at all times
• Handle cash and credit cards accurately
• Protect guest information and ensure privacy
• Attempt to resolve complaints immediately and take ownership of situations
• Complete all Brand and Company Training in a timely manner
• Strive to achieve 100% guest satisfaction
• Complete any work or projects assigned by supervisor

Benefits

• Employer Matching 401K Retirement Plan
• Medical Insurance
• Dental Insurance
• Vision Insurance
• FREE life insurance
• Vacation Pay
• Holiday Pay
• Management training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED