Night Auditor - Renaissance Framingham Hotel & Conference Center

Hotel•Framingham, MA

19h•Onsite

About The Position

Renaissance Framingham Hotel is seeking a friendly and detail-oriented Night Auditor to join our team. This is an overnight position responsible for balancing the hotel transactions and closing out the day, responding to guest requests, and maintaining the cleanliness and appearance of the front desk area. Renaissance Framingham Hotel & Conference Center, a Colwen Hotels property, is a fully reimagined, castle-inspired destination featuring newly renovated guestrooms, elevated event spaces, and three vibrant dining outlets. Join our team and be part of an exciting new chapter as we bring this refreshed hotel experience to life for every guest.

Requirements

One year of related experience, hotel preferred
Excellent verbal and written communications skills
Strong organizational skills and attention to detail
Superior interpersonal and customer service skills, ability to deal with difficult guests
Familiarity with local area, ability to provide directions and maps to local attractions and destinations
Proficient with Microsoft Office Suite and common computer software programs
Ability to learn computer software programs and operate property management system
Overnight work schedule required, including weekends, and holidays

Responsibilities

Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout and post-departure.
Complete end of day activities including posting charges to accounts, balancing ledgers, run night audit/daily close, back-up and roll date.
Provide exceptional guest service.
Efficiently manage the operations of the front desk, ensure check in and check out is timely.
Warmly and professionally welcome all guests.
Process guest check-in: confirm reservations, assign guest rooms.
Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency.
Ensure that all complaints regarding service and/or accommodations are investigated and resolved.
Maintain knowledge of hotel policies including rates, discounts, special offers, and community events.
Ensure prompt delivery of billing to guests.
Ensure accuracy of daily closing reports.
Process all payment types e.g. charges, cash, checks, debit, or credit cards.
Communicate with Lead Audit team relating to daily closing and issues.
Discreetly handle confidential guest information.
Ensure lobby and shared areas are neat and orderly.
Adhere to all Colwen and brand standards.
Maintain STRICT key controls.
Perform other related duties as assigned.