Night Auditor

Higgins Beach Inn • Scarborough, ME

6h • Onsite

About The Position

The Night Auditor is responsible for monitoring the property during the overnight hours. These responsibilities include checking the proper daily shut-down of the physical property, providing services to guests during the overnight hours, and a number of financial reporting roles prescribed by property management. The Night Auditor will record, store, access and analyzed computerized financial information to close each days transactions. This position is for a problem-solver and requires an outgoing, enthusiastic personality, strong attention to detail, and the ability to work without constant direct supervision. Opportunity to get hands on experience with a Property Management System.

Requirements

• Must be eligible to work in the United States of America.
• Must be at least 18 years of age.
• Ability to communicate in English, both orally and written, with guests and employees, some of whom will require high levels of patience, tact and diplomacy.
• Ability to work as a part of a team.
• Ability to understand verbal and written directions, as well as workplace safety signage.
• Must have accounting and computer use experience
• Active listening and observation skills.
• Computer skills sufficient to meet property system needs which may include Microsoft Word, Xcel, database operations, point of sale and property management systems.

Nice To Haves

• Previous experience is preferred

Responsibilities

• Maintain a neat and professional appearance in accordance with property standards.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
• Manage and resolve all guest complaints (and compliments) in a professional and courteous manner, maintaining composure under pressure, allowing guests to speak first and then providing solutions to their issues or concerns.
• Follow through to ensure guest satisfaction with the resolution.
• Know who to call upon if you cannot solve a guest's problem.
• Register and orient arriving guests according to property standards.
• Anticipate and address guests' service needs.
• Identify and solve problems in a timely manner.
• Be knowledgeable about the property, its programs, amenities and experiences.
• Have a working knowledge of property's phone and other communication systems.
• Answer telephone calls with a pleasant demeanor according to property etiquette, listening carefully to caller's requests, and clearly taking, dating, distributing or filing notes as needed.
• Check daily figures, postings, and financial documents for accuracy.
• Record, store, access, and/or analyze computerized financial information to close each day's transactions
• Control and secure cash and cash equivalents according to property cash handling policy and procedures.
• Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.
• Audit and reconcile all revenue postings.
• Maintain accurate guest accounts and folios, house banks, deposits, petty cash and cash drawers according to property specifications.
• Understand cash reporting requirements.
• Be fully knowledgeable about how to post to and maintain guest folios according to property specifications.
• Process guest check-outs and collect and process payments with efficiency.
• Be able to explain everything on a guest folio and be able to make corrections as needed.
• Maintain confidentiality of proprietary and guest information
• Be responsible for security of any room or supply closet keys, as well as for respecting the confidential nature of some front desk correspondence, transactions, and activities.
• Make regular tours of property as detailed by property management to check security of entrances, personnel, property and guest safety.
• Maintain awareness of unknown persons on property; follow property procedures to deal with unusual or emergency situations.
• Be knowledgeable of property specific safety and security procedures.
• Oversee any emergency situation and be able to safely orchestrate a building evacuation if required.
• Perform light housekeeping duties to ensure that the appearance of front desk and lobby areas is according to property specifications.
• Assist with set up of early morning food and beverage service as directed.
• Know who to notify in case of broken equipment or unsafe/unsanitary conditions.
• Manually handle/lift/carry product up to 30 pounds between knee and shoulders.
• Protect the assets of this property and Migis Hotel Group.

Benefits

• Discounted stays and food & beverage at affiliated properties

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed