Night Auditor (Full-Time; Sunrise Shift)

Harrah's Cherokee Casino Resort•Cherokee, NC

5h•Onsite

About The Position

Harrah’s Cherokee Casino Resort is seeking a Full-Time Night Auditor for the Hotel Front Office. This role is responsible for handling end-of-day bookkeeping and performing the night audit for both hotels. The Night Auditor will ensure the accuracy of the hotel management system and prepare group arrivals.

Requirements

High school diploma or GED required.
One-year front desk experience required.
Excellent interpersonal, problem-solving, and analytical skills.
An eye for detail.
Strong organizational skills.
Ability to work independently.
Documented teamwork behaviors and attitudes.
Excellent oral and written communication skills.
Proficient in the use of Windows-based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook.
Self-starter; must work without close supervision.
Ability to handle multiple priorities in a fast-paced environment.
Neat, professional appearance with excellent personal hygiene.
Knowledge of LMS.
Knowledge of Harrah’s Cherokee Casino Employment policies (Not required at time of hire; may be learned in probationary period agreed upon at time of hire).

Responsibilities

Perform end-of-day bookkeeping and night audit for both hotels.
Ensure the accuracy of the hotel management system.
Prepare and program group arrivals in LMS.
Perform guest registration and room assignments, accommodating special requests.
Review VIP classifications in the hotel management system for accuracy and correct incorrect entries.
Pre-register block reservations.
Verify upcoming group block for reservation accuracy and input upcoming group information into the hotel property management system.
Coordinate wholesaler program, assign rooms, and ensure contractual obligations are met.
Process same-day reservations and future reservations following hotel rate structures and selling strategies.
Reconcile suspense accounts.
Investigate and resolve out-of-balance accounts.
Cancel room reservations according to established procedures.
Run all departmental reports throughout the shift for system maintenance.
Check all arrivals daily.
Prepare for date roll by verifying unassigned, preregistered, on hold, and out-of-order rooms.
Reconcile movie reports nightly.
Post no-show revenue to no-show rooms nightly.
Verify guest ledger and manual override reports for accuracy.
Print cashiering reports and balance against daily paperwork and correct inaccuracies.
Print and verify the room’s revenue potential report for accuracy.
Prepare and organize the night audit packet to be delivered to accounting.
Process back-to-back reservations.
Use the over credit limit report to prevent out-of-balance accounts.
Prepare the PCW report for the night audit.
Print and verify the CSEVM report for accuracy.
Distribute night audit to Income Control nightly.
Prepare and distribute the daily passdown and flash reports.
Adhere to all regulatory, company, and departmental policies/procedures in an ethical manner.