Night Auditor

Pyramid Global Hospitality•Stevenson, WA

1d•Onsite

About The Position

Pyramid Global Hospitality is seeking a Night Auditor to join their team. This role involves providing exceptional customer service, managing guest check-ins and check-outs, resolving guest issues, and promoting hotel programs. The Night Auditor will also interact with other departments, maintain a house bank, generate reports, and follow established procedures for financial transactions. The position requires availability for overnight shifts, typically from 11 pm to 7 am, including weekends and holidays. Pyramid Global Hospitality emphasizes a 'People First' culture, offering a supportive and inclusive work environment with opportunities for growth, development, and wellbeing. Benefits include comprehensive health insurance, retirement plans, paid time off, wellness programs, local discounts, and employee rates on hotel stays. The company is committed to ongoing training and development.

Requirements

Ability to work the overnight hours typically from 11pm to 7am.
A high attention to detail
High school diploma or equivalent.
A strong desire to make an impact on other people
Excellent Computer skills
Excellent verbal and written communication skills.
Ability to work in a fast-paced setting.
Ability to stand for the duration of the shift.
Must be available to work various shifts including weekends and holidays.

Responsibilities

Provide exceptional customer service by being engaging and taking sincere interest
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
Promote and sell special hotel programs.
Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
Be knowledgeable of all emergency procedures and policies.
Maintain house bank.
Generate, Print and distribute daily and weekly reports
Communicate all pertinent information to manager on duty.
Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.