Night Auditor
About The Position
A & R Hospitality Group is looking for a Night Manager who can provide outstanding customer service and always maintains a positive attitude. The Night Manager works at the front desk of the hotel and provides service to hotel guests and clients. The Night Manager greets and checks in arriving guests and checks out departing guests. The Night Manager provides excellent customer service to all guests, makes reservations for guests arriving on the same day or future dates, answers incoming phone calls, and responds to any guest inquiries or requests. The agent will also perform any brand required tasks within the properties front desk system to process the hotels nightly audit.
Requirements
- Provide outstanding customer service
- Maintain a positive attitude
Responsibilities
- Always maintain a professional appearance
- Register all incoming guests and ensure all pertinent information is obtained
- Assist in other departments as needed
- Address and resolve guest complaints in a timely manner
- Block incoming reservations based on guest requests and room availability
- Block arriving reservations of all groups
- Maintain cleanliness of the back office and front desk area
- Anticipate guest needs to have superior guest service
- Maintain confidentiality and security of proprietary company information and guest information
- Perform a nightly audit according to brand and A&R standards
Benefits
- Competitive pay
- Paid vacation time
- Hotel discounts
- Employee Assistance Program
- Paid training
- Medical/Dental/Vision Insurance
- Supplemental Insurance Available
- Free Teladoc
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
