Night Auditor - H2S Denver
Level5 Hospitality•Denver, CO
•$20 - $21•Onsite
About The Position
As a Night Auditor, you will audit, balance, and report on various areas of the hotel to provide accurate, timely information and to ensure the hotel is following hotel policies and procedures. Your goal is to provide Level5 Hospitality and service for each and every guest.
Requirements
- Proficient in Microsoft Office Suite or similar software
- Level5 High Touch service
- Excellent communication and organizational skills
- Flexibility with shifts and scheduling
- Must be available weekends and/or holidays
- Must have transportation to and from work
- Must have stellar attendance and punctuality
- Basic accounting and bookkeeping experience
- Must possess basic computational ability
Nice To Haves
- Work experience as a Front Desk agent preferred
- High School diploma and/or experience in a hotel or related field preferred
Responsibilities
- Perform all check in and check out tasks
- Complete the Night Audit checklist each shift
- Properly close all PMS and Point of Sale systems daily, generate and maintain appropriate audit reports and reset all systems to the following day
- Inform the General Manager or Front Office Manager of any problems that need immediate attention and/or action to all proper follow up
- Operate the front desk according to standard operating procedures and with exceptional guest service
- Fulfill all Front Office functions during night shift
- Know emergency procedures and how to respond
- Complete daily reports, audit correspondence, as required by shift
- Receive and confirm credit cards for validity and acceptability
- Welcome guest upon their arrival and assign rooms
- Take incoming calls, online and in-person room booking requests, and answer questions about guests needs involving room rates, available rooms, amenities, and special requests
- Communicate with housekeeping to make sure guest rooms are ready
- Manage online and phone reservations
- Respond to clients complaints in a timely and professional manner
- Create incident reports for guest injuries/issues when required
- Maintains a high standard of personal appearance and grooming, which includes compliance with the dress code policy
- Performs other related duties as required
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
