Night Auditor

Tamaya Enterprises d•Santa Ana Pueblo, NM

2d•Onsite

About The Position

Provides a high level of focus on guest satisfaction through building guest relations and being attentive to guest needs. Responsible for greeting and welcoming all guests in a sincere, professional and friendly manner. Responsible for accurately processing of hotel reservations, assignments of rooms and guest requests. Accurately completes audit reports, processes, and management reports on a nightly basis. Acts as the Manager on Duty for the Hotel and assumes responsibilities accordingly.

Requirements

Strong knowledge in PMS (Property Management Systems) is required, V1 experience is preferred.
Strong interpersonal, motivational, and leadership qualities.
A smartphone capable of running company applications and communication systems is required.
All employees are required to proficiently use a smartphone for company applications, email, and text.
Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license.
Maintain a strict level of confidentiality regarding company information.
Must be a detail oriented, organized individual with the ability to multi-task.
Proven ability to provide outstanding guest service.
Proven ability to handle conflict situations.
Must have excellent problem-solving abilities.
Must have strong analytical skills.
Must be able to work in a fast-paced environment.
Must be able to deal with stressful situations in a professional manner.
Must be a Team Player.

Nice To Haves

Preference is given to qualified Santa Ana Tribal Members.
V1 experience is preferred.

Responsibilities

Accurately, without any exception, completes nightly reports, audits, date roll processes.
Registers guests, handles room changes, review balances, collects payment, and settles guest folios.
Remains exceptionally calm and focused to guest needs even under pressure.
Tactfully finds out the habits and preferences of repeat guests and VIPs, records the information and acts accordingly to ensure guest experience is enhanced.
Follows the established policies and procedures in regards to review of balances/credits, make adjustments and settles guest accounts.
Responsible for posting charges, settling folios, due-outs, and completing express check outs.
Receives debit and credit cards in payment, and obtaining proper approval and authorization.
Handles special requests and services for guests, arranges and follows up on reservations.
Receives incoming phone calls and all other inquiries and resolves them to satisfaction.
Maintains knowledge of the property, community, to and from directions, and special events.
Willingly makes self-available to provide assistance and support to overall company operations in case of a critical situation or emergency.
Assists in maintaining and enhancing a safe, comfortable and clean environment.
Keeps all guest and non-published department information confidential.
Takes personal responsibility for delivering excellent guest experience.
Ensures guests’ issues are resolved in a prompt, courteous and efficient manner.
Knows the overall property, the gaming offerings, and their locations.
Shares guest feedback with appropriate parties in order to maintain continuous improvement.
Perform other duties as assigned.