Night Auditor Part Time

AC Hotels•Auburn, AL

10d•Onsite

About The Position

RAM Hotels is seeking a friendly and customer-service oriented individual to join their team as a Night Auditor. This role is responsible for ensuring guests have a positive experience from check-in to check-out, handling inquiries, and completing overnight audit paperwork. The Night Auditor will work an 11pm to 7am shift and prepare the hotel for the morning. This position offers the opportunity to be part of the RAM Hotels family, a dynamic hotel management company known for its commitment to guest satisfaction and industry innovation.

Requirements

High-school graduate or equivalent.
One year of work-related experience (Customer Service, Hotel Industry, Management, Restaurant Administration, Human Resources, Legal, Educational, Training & Development, Financial – strongly preferred).
Proficient in MS Word, Excel, PowerPoint.
Data Entry, Database Management experience.
Telephone Etiquette experience.
Experience with front office equipment.
Must be flexible to work varied schedules, specifically 11pm – 7am.
Excellent written and oral communication skills.
Excellent organization skills.
Must have an understanding and ability to perform repetitive tasks.
Must have the physical ability to walk, sit, and stand during scheduled shift.
Must be able to lift up to 40 lbs.
Ability to effectively manage and resolve disruptive circumstances.
Ability to express compassion while remaining composed.
Ability to remain calm and focused while working under pressure.
Engage guests in conversation and recognition of their choice with us – be consistent.
Resolve any guest issues immediately and to the best of your ability.
Promote the property by demonstrating a “top-notch” attitude toward our guests which includes anticipating the guests needs – be proactive.
Ensure that you are always a positive representation of the property.
Embrace and respect diversity and multi-cultural environments.

Nice To Haves

Understanding of the hospitality industry (preferred).
Previous experience in the hospitality industry (preferred).
Previous experience as a Guest Services Agent.
Bilingual communication skills (preferred).

Responsibilities

Serve as Concierge to guests, including making restaurant reservations, providing directions, and recommending area attractions.
Become familiar with property location, room types, rates, and services offered.
Review guest reservation status and identify length of stay, presenting options and alternatives.
Use suggestive selling techniques to promote rooms and services.
Accommodate guests with registration, assign rooms, generate room cards, and assist with special requests.
Assist in pre-registration and reservation of rooms for upcoming reservations.
Monitor and track same-day and future reservations.
Understand cancellation procedures and room status tracking.
Verify guest's method of payment and follow established credit-check procedures.
Adhere to credit, check-cashing, and cash-handling policies and procedures.
Post and file all charges to guest master and city ledger accounts.
Follow procedures for issuing and closing safe deposit boxes.
Understand proper mailing, packaging, and message-handling procedures.
Input guest information in the PMS system and communicate information to appropriate hotel personnel.
Ensure the front desk area is clean and presentable.
Post Suite Shop purchases to guest folios.
Review and confirm the pass-on log and bulletin board is accurate daily.
Work closely with the housekeeping department to ensure room status reports are up to date.
Notify housekeeping of early check-ins, late check-outs, special request reservations, and part-day rooms.
Coordinate guestroom maintenance requests with engineering and maintenance departments.
Be aware of business demand shifts and potential need to move employees between shifts.
Attend departmental meetings.
Be cognizant of daily activities and meetings on the property.
Report unusual occurrences or requests to the Manager or Assistant Manager.
Understand all safety and emergency procedures, as well as accident prevention policies.
Work the primary shift of 11pm – 7am, perform overnight audits with completion of paperwork.
Prepare lobby and breakfast where applicable.
Perform other tasks as necessary or required to meet or exceed guest satisfaction.