Night Auditor

Drury Hotels•Tempe, AZ

10d•Onsite

About The Position

The Night Auditor performs all front desk related functions including but not limited to checking guests in/out, promoting sales related programs, maintaining guest records, and cash handling. This role is responsible for auditing the previous day’s receipts to verify and balance entries, running reports, and verifying the accuracy of information. The Night Auditor ensures an exceptional guest experience by providing courteous, efficient, and friendly service to all guests and potential guests in a professional manner. This role also responds promptly and efficiently to inquiries, requests, and complaints with a +1 Service Attitude and contributes to maintaining a positive work environment for the diverse team and guests. At some locations, this team member may be the only person on property during their shift and is responsible for guest safety and security during overnight hours. May also assist with breakfast setup, including food preparation, setup, service, and cleaning.

Requirements

Ability to take written and verbal direction.
Ability to speak English clearly and read English.
Ability to relate to the public in a warm, friendly manner in providing a hospitable environment.
Ability to give attention to detail and to handle multiple tasks simultaneously and efficiently.
Thorough knowledge of Drury Hotels’ policies and procedures for guest services.
Ability to handle money, make change, and utilize office machines in the normal day-to-day activities.
Must be willing to and have the ability to work alone as scheduled.
Must be willing to and have the ability to work alone.

Responsibilities

Perform all front desk related functions including checking guests in/out, promoting sales related programs, maintaining guest records, and cash handling.
Audit the previous day’s receipts to verify and balance entries.
Run reports and verify the accuracy of information.
Assist with breakfast setup, including food preparation, setup, service, and/or cleaning.
Be the only team member on property for the majority of the work shift and have the ability to work alone.
Be responsible for guest safety and security during overnight hours.
Ensure an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner.
Respond promptly and efficiently to inquiries, requests, and complaints with a +1 Service Attitude.
Contribute to maintaining a positive work environment at all times for our diverse team and guests.
Maintain the front desk lobby area in a clean and organized manner.
Comply with hotel’s safety and security rules and instructions in performing work efficiently while protecting self, team members, guests and the hotel.