Night Auditor

Courtyard by Marriott Portland Downtown Waterfront•Portland, ME

11d•Onsite

About The Position

MCHG is a hospitality company built on Fun, Family, Integrity, and Respect. We are committed to Positively Impacting Lives—for our guests and our team. Join us and help ensure our hotel operates smoothly overnight while providing exceptional guest service. We are hiring a Night Auditor to manage front desk operations during overnight shifts, process accounting and property management system tasks, and serve as the first point of contact for all guests. This position is essential to delivering an outstanding guest experience and maintaining accurate hotel operations.

Requirements

Strong customer service skills and attention to detail
Basic knowledge of computers and ability to learn hotel PMS systems
Excellent written and verbal communication skills
Reliable, punctual, and able to work independently
Must be available for nights, weekends, and holidays

Nice To Haves

Previous front desk, night audit, or hotel experience preferred but not required

Responsibilities

Serve as the Manager on Duty during overnight hours
Process all PMS night audit tasks and end-of-day accounting procedures
Accurately handle cash, complete daily transaction reports, and balance the cash drawer
Welcome guests and provide exceptional service in person and over the phone
Handle room and rate changes, VIP reservations, and special guest requests according to hotel policies
Maintain clean and safe front desk and work areas
Communicate effectively with management, front desk team, and other departments
Provide guests with information about hotel services, amenities, and the local area
Uphold the MCHG mission and values through professionalism, positivity, and respect