Night Auditor- FDIC Training Center

Aramark•Arlington, VA

1d•Onsite

About The Position

The Night Auditor-Hospitality Worker III is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. The Night Auditor may be responsible for oversight or delegation of responsibilities within the guest services operation. Essential functions and responsibilities of the position may be based on client requirements and business needs. The Front Desk agent- Night Auditor is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

Requirements

Previous guest services experience preferred
Demonstrates excellent customer service skills
Demonstrates interpersonal and communication skills, both verbal and written
Demonstrate organizational skills, accuracy, and attention to detail
Should endeavor to meet the client's conditions of the employment process. (government fingerprint background & requirements for a federal contractor's position)
High School Diploma

Responsibilities

Schedules and assigns daily work assignments to the guest services team and oversees completion of tasks
Trains and guides guest service staff on job duties, customer service, systems, and procedures
Greet and provide customer service to guests while anticipating their needs
Book reservations and coordinate registration
Operate a register and/or software system to complete cash and credit card transactions
Answers phone calls and emails and delivers messages as needed
Maintains excellent customer service and a positive attitude towards guests, customers, clients, co-workers, etc.
Other duties and tasks as assigned by manager