Night Auditor

Resorts World Las Vegas•New York, NY

31d•$31 - $35•Onsite

About The Position

The Night Auditor front desk is responsible for calculating the daily income of the hotel by verifying that all guest accounts are correct and in balance, assisting the front office, and providing great customer service that reaches the companies standards.

Requirements

Must be 21 years or older
Two (2) years of previous night audit/accounting experience or equivalent training required.
Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission
Ability to remain organized in a pressure situation
Ability to input and access information into a computer
Skill in establishing and maintaining effective working relations with staff
Ability to diplomatically attend to complaints
Strong communication skills
Ability to accurately record information and have an eye for detail
Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other related documents.
Ability to respond to common inquiries from other Team Members or guests.
Fluency in English required.
Ability to write detailed instructions and correspondence.
Ability to effectively present information in one-on-one and small group situations.
Ability to compute complex mathematical calculations.
Ability to work with mathematical concepts such as probability and statistical inference.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to decipher various reports and maintains reports upon request with strong decision-making and problem-solving skills.
Ability to work well under pressure and deadlines.

Nice To Haves

Associates or bachelor’s degree in hotel management or related field preferred.

Responsibilities

Perform Check-in and Check-out procedures.
Responsible for cash balancing and credit card processing.
Performs all audit procedures as set forth by the Hotel/casino, on a nightly basis
Initiates the generation of and coordinates the distribution of various hotel system reports.
Notifies Management of any potential discrepancies and assists with research and resolution of problems.
Oversees all close day functions in the front office and that all rooms are checked in and payments are secured.
Maintains support documentation for established filing system.
Assist all guests and other departments during the audit shift in the capacity of manager on duty in their absence.
Resolves guest complaints/concerns quickly and efficiently
Prepares a summary of cash, check, and credit card activities
Ability to operate front office equipment and software systems
Complete end of day tasks
Provide great customer service to all guests
Performs other tasks as assigned.