Night Auditor

Pan Pacific Whistler • Whistler, BC

13d • Onsite

About The Position

Pan Pacific Whistler is looking for a dedicated Night Auditor to join their team and play a key role in their overnight operations. This role supports both Front Office and Finance departments by offering overnight guest services as well as balancing daily financial accounts.

Requirements

• Overnight guest services experience
• Balancing daily financial accounts experience
• Experience with entering reservations, confirming extranets, and processing telephone and walk-in reservations
• Experience with guest check-in and check-out procedures
• Experience with cashiering and foreign exchange
• Experience with bell, valet, and concierge duties
• Experience with guest communication (email, phone, in-person)
• Ability to provide accurate and timely information about events and services
• Ability to promote food and beverage and retail partners
• Ability to ensure guest and property security and safety
• Ability to handle issues according to established procedures

Nice To Haves

• Experience in Whistler, BC - Canada’s premier ski resort town

Responsibilities

• Produce a variety of reports for other departments and support the Night Manager with the Night Audit function. Ensure reports are effective, timely and accurate.
• Complete audit of guest transactions.
• Offer reservation support which includes, entering of reservations, confirmation of extranets. Processing telephone and walk-in reservations.
• Provide arrival experience services, including greeting guests, luggage and ski storage, check-in, bell services, shuttle service, car valet and concierge duties.
• Provide in-house services, including cashiering and foreign exchange, bell, valet and concierge and housekeeping.
• Provide departure services including luggage pick-up and storage, check-out services and offering assistance as needed.
• Assist with guest communication including responding to guest emails, taking calls and in person communication.
• Provide accurate and timely information about events and services available to guests.
• Promote food and beverage and retail partners.
• Ensure guest and property security and safety during the hours of 11pm to 7am, by handling any issues according to established procedures.
• Perform other duties assigned by the Night Manager, Front Office Manager or Director of Operations as required.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed