Night Auditor

Trek•Madison, WI

4d•Onsite

About The Position

The Mansion Hill Inn invites all hospitality enthusiasts to join us in bringing to life a heartfelt vision of service. Nestled in the heart of downtown Madison, the Mansion combines boutique lodging with historic grandeur to offer guests an unforgettable getaway experience. Behind our award-winning operation is a diverse team of colleagues cocreating our legacy of authentic hospitality. We serve guests through acts of creative collaboration deeply rooted in care for one another, for our guests, and for our community.

Requirements

Independent work ethic allows them to work with minimal supervision overnight.
Creative problem-solving allows issues to be promptly troubleshooted or passed onto the proper resources.
Compassion promotes authentic hospitality.
Excellent communication is the foundation of completing all other tasks in our operation successfully.
Attention to detail helps maintain the Mansion in impeccable condition.
Leadership within the role ensures that everyone assumes responsibility for their tasks and promotes fair distribution of work among the team.
Adaptability ensures that changing needs are met.
Curiosity promotes openness to hearing new ideas and receiving constructive feedback.
Interpersonal charity allows misunderstandings to be resolved with ease and goodwill, leading to safe and positive relations among team members.
Radical empathy ensures that all guests are treated with the same standards of affinity and respect.

Responsibilities

Handling overnight guest needs
Balancing transactions
Rolling the date on our hospitality software systems
Maintaining reservation records
Conducting security checks
Preparing shift reports
Resetting common areas
Preparing coffee
Communicating with morning staff
Providing active service throughout shift (this will include lifting objects up to 25 pounds)
Providing valet services for guests departing before 6 am

Benefits

Comprehensive health benefits
Free night's stay at the inn
Comprehensive healthcare options
Paid sick and vacation time
401k contribution match
Employee Stock Ownership Plan
Reimbursement of up to $15,000 in tuition for undergraduate and master’s programs
Discounts on MHI lodging and all Trek Bicycle products
Flexible and fun company culture
Competitive health care
PPO & HDHP medical plan options
Dental insurance
Vision insurance
Flexible Spending Accounts (FSA)
Free life insurance & optional term life insurance
Competitive vacation package
401(k) with match and Employee Stock Ownership Plans (ESOP)
12 weeks of maternity leave with 100% pay
Flexible holiday schedule – 10 company holidays
Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
Employee discounts on all product
Deep partner retail discounts