Night Auditor

Coast Hotels•Victoria, BC

95d

About The Position

Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors. The Night Auditor is the senior position during the overnight shift and performs as the Duty Manager. The role will contribute to the overall success of the hotel by anticipating guest needs and providing friendly, efficient, and superior customer service during all guest interactions. The position is responsible for maintaining a positive work environment at the hotel while maintaining high internal & external guest service standards as well as the completion of the Night Audit.

Requirements

Completion of Secondary School
Minimum 3 years Front Desk experience
Proficiency in excel worksheet application
Demonstrates superior customer service skills
Exemplifies Coast’s core values and enjoys working in a culture of accountability
Able to work overnight shifts including those on weekends and holidays

Nice To Haves

Degree/Diploma in Hospitality preferred or Hospitality industry courses in Hotel Management
Rooms Forecasting and/or Budgeting an asset
Understanding of Yield and Revenue Management an asset

Responsibilities

Maintains an inventory of vacancies, reservations and room assignments
Registers arriving guests and assigns rooms
Presents statements of charges to departing guests and receive payment
Compiles and checks daily record sheets, guest accounts, receipts and vouchers using computerized systems
Daily accounting data entry and reconciliation
Runs all Night Audit reports and reports any discrepancies to Front Office Manager, General Manager and Accounting office
Posts any late charges not posted on previous shift
Completes Food & Beverage Audit, keys in journal entries
Completes credit card and city ledger sequence
Coordinates and completes back-up
Runs night audit sequence
Delivers audit materials to Accounting Office
Completes daily sales & labour report
Completes gratuities porterage distribution report on a daily basis
Completes daily room pick up & forecast reports
Other duties as required