Night Auditor - PART TIME

Sage Hospitality•Charlotte, NC

8d•Onsite

About The Position

The Night Auditor is responsible for ensuring guests have a seamless experience from evening to morning. This role involves being the first point of contact during overnight hours, providing excellent service, balancing accounts, and maintaining the safety and security of the hotel. The position requires auditing, balancing, and reporting on various hotel areas such as food and beverage outlets, rooms/front desk, and gift shop to ensure accuracy, adherence to company policies, and prevention of fraud. The Night Auditor also handles guest check-ins and check-outs, responds to inquiries, and operates PBX equipment.

Requirements

Strong attention to detail and organizational skills.
Excellent communication and interpersonal abilities.
Ability to work overnight shifts and adapt to flexible schedules.
Basic computer skills and familiarity with hotel management systems a plus.
High school education or equivalent experience.
Accounting background preferred, but not required.
Ability to operate personal computer, cash register and calculator.
Ability to compile facts and figures.
Telephone and guest relations etiquette and skills.
Moderate hearing required to communicate with guests.
Excellent vision required for viewing of CRT screen.
Excellent speech communication skills required to communicate with guests over the telephone.
Excellent comprehension and literacy required for reading daily reports, numbers, etc.

Nice To Haves

Previous experience in hospitality or customer service preferred but not required.

Responsibilities

Greet and assist guests arriving or departing during overnight hours with professionalism and warmth.
Balance and reconcile daily financial transactions, including cash, credit card, and other payments.
Prepare and review daily audit reports, ensuring accuracy and completeness.
Respond promptly to guest inquiries and resolve issues or concerns.
Maintain security and safety protocols within the hotel premises.
Complete night shift duties such as cleaning public areas, restocking supplies, and securing the property.
Audit, balance, and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.
Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing.
Prepare and input statistics and income journal sheets for preparation of daily reports.
Balance and close all bank ticket codes, daily.
Run night audit final after insuring all revenues are in balance nightly.
Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
Perform the duties of a Front Desk Clerk including express checkouts.