Night Auditor/Night Porter (Valet)

Radiate Hospitality • Portland, OR

19h • Onsite

About The Position

The Hi Lo Hotel in downtown Portland is seeking a smart, friendly, customer service-oriented relief Night Auditor and Night Porter. The Night Auditor is responsible for covering front office duties, auditing accounts, and preparing reports for management. The Night Porter ensures guests have a comfortable and enjoyable stay, which includes greeting guests, safely driving guest vehicles, and delivering items. This role requires excellent customer service skills and the ability to work the overnight shift.

Requirements

• Must be at least 18 years old.
• Must be a self-starter.
• Must be able to drive automatic and standard transmission.
• Must be able to work the overnight shift.

Nice To Haves

• Previous front desk, reservations, and/or hospitality experience preferred.
• Previous porter, valet and/or hospitality experience preferred.

Responsibilities

• Meet and exceed guest and team member expectations by providing Legendary Service and team work.
• Demonstrate correct procedures when greeting guests, checking them in and out, serving taxi requests, and/or directing traffic flow in front of the hotel.
• Use proper sequence of service techniques when checking guests in and out, bell, concierge and ensure that you always point out hotel amenities as well as invite the guest to stay with us again.
• Be knowledgeable of Front Desk computer and cashier systems, including room rates and types of accommodations.
• Check in guests, ensuring they are properly accommodated.
• Ensure that complete and accurate information is documented on guest records, and that payment methods by guests are correct.
• Post all guest charges and payments to guest, banquet, master, and house accounts, ensuring such postings and payments are correct.
• Verify that all charges to guest accounts made during the day are correct, and post room charges for that day so that all guest accounts are current and in balance by 6:00 a.m. the following morning.
• Complete all credit card transmittals, direct bills, and no-show billings for the day.
• Prepare all daily, monthly and yearly reports required by the property.
• Act as manager on duty in the absence of the General Manager.
• Report to work on time and in complete uniform, as prescribed by your Supervisor.
• Greeting, welcoming, and accommodating all guests.
• Providing a seamless arrival and departure for all guests.
• Handling guest vehicles with care and respect.
• Delivering items to guests.
• Walking the floors to ensure safety of guests and the property.
• Assisting elderly and disabled patrons of the hotel as needed.
• Working closely with the Night Auditor to solve issues that may arise such as noise complaints, fire alarm, etc.
• Cleaning areas of the hotel as requested.
• Keep your Manager promptly and fully informed of all problems or unusual matters of significance.
• Perform all duties and responsibilities asked of you in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Perform any other job duties as requested Supervisor, GM, Planning Committee Member, or the Manager on Duty.

Benefits

• Paid vacations
• Marriott travel benefits
• 50% meals in our awesome restaurant when you're working
• Opportunities for advancement
• Paid sick time
• Team member recognition (Lunches on us 4 times a year, prizes for going the extra mile)
• Referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed