Night Auditor & Hotel Operations

Marriott • Red Bank, NJ

3d

About The Position

Complete end-of-day hotel operations, including posting charges to guest accounts, running the night audit backup, and rolling the date. Process payments and adjustments, prepare contingency lists, sell available rooms to walk-in guests, operate the telephone switchboard, and handle wake-up calls and guest messages. Process guest check-ins, assign rooms, and activate or reissue room keys. Complete the Room Rate Variance Report, count and secure the shift bank, and balance and drop receipts according to accounting specifications. Set up, stock, and maintain work areas, and inspect materials for cleanliness and presentation before use.

Follow company policies and procedures, maintain a clean and professional appearance, protect confidential information and company assets, and report accidents, injuries, or unsafe conditions. Welcome guests, anticipate and address service needs, communicate professionally, and build positive working relationships while supporting team goals and quality standards. Perform other reasonable duties as requested by supervisors.

This role requires the ability to move and handle objects weighing up to 25 pounds without assistance, reach overhead and below the knees, bend, twist, pull, and stoop, and stand, sit, or walk for extended periods or an entire work shift.

Requirements

• High school diploma or GED equivalent is listed as a preferred qualification.
• Less than one year of related work experience is listed as a preferred qualification.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
• Ability to reach overhead and below the knees, bend, twist, pull, and stoop.
• Ability to stand, sit, or walk for an extended period or an entire work shift.

Nice To Haves

• High school diploma or GED equivalent.
• Less than one year of related work experience.
• No supervisory experience is required.
• No license or certification is required.

Responsibilities

• Complete end-of-day activities, including posting charges, running the night audit backup, and rolling the date.
• Process room-charge, cash, check, debit, and credit payments, as well as adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
• Print contingency lists recording guest information for emergencies.
• Sell available rooms to guests without reservations.
• Operate the telephone switchboard, process wake-up call requests, and advise guests of messages.
• Complete the Room Rate Variance Report.
• Process guest check-ins and assign rooms.
• Activate or reissue room keys using the electronic key machine.
• Count and secure the bank at the end of the shift.
• Balance and drop receipts according to accounting specifications.
• Set up, stock, and maintain work areas; inspect materials for cleanliness and presentation before use.
• Report accidents, injuries, and unsafe work conditions to a manager.
• Follow company policies and procedures; maintain a clean and professional appearance; protect confidential information and company assets.
• Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests.
• Communicate clearly and professionally, including answering telephones using appropriate etiquette.
• Develop positive working relationships and support the team in reaching common goals.
• Comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested by supervisors.

Benefits

• Marriott offers a range of benefits designed to support associates and their families, wellbeing, careers, and personal interests; eligibility and options may vary by employment status, position, and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED