Night Auditor and Hotel Operations

Marriott • Annapolis, MD

8d • $18 - $18

About The Position

The Night Auditor and Hotel Operations role completes end-of-day hotel activities, including posting charges to guest accounts, running the night audit backup, and rolling the date. The role processes room charges and other payment types, handles adjustment and correction vouchers, paid-outs, and miscellaneous charges, and prepares contingency lists in case of emergency. It sells available rooms to guests without reservations, processes check-ins, assigns rooms, operates the telephone switchboard, handles wake-up call requests and guest messages, and activates or reissues room keys. The role also completes the Room Rate Variance Report, counts and secures the bank, balances and drops receipts according to Accounting specifications, and prepares and maintains work areas and materials.

The position is expected to follow company policies and procedures, maintain a clean and professional appearance, safeguard confidential information and company assets, and provide courteous guest service. It involves communicating professionally, responding to guest needs, supporting colleagues, complying with quality standards, and reporting accidents, injuries, or unsafe conditions. Physical duties include handling objects weighing up to 25 pounds without assistance, reaching, bending, twisting, pulling, stooping, and standing, sitting, or walking for extended periods. Other reasonable duties may be assigned by supervisors.

Marriott International describes itself as an equal opportunity employer and says it offers a range of benefits to support associates and their families, with eligibility and options varying by employment status, position, and location. The Courtyard culture emphasizes guest service, teamwork, learning, and continuous improvement.

Requirements

• High school diploma or G.E.D. equivalent is listed as a preferred qualification.
• Related work experience: less than one year is listed as preferred.
• No supervisory experience is listed as preferred.
• No license or certification is listed as required.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Ability to stand, sit, or walk for an extended period or an entire work shift.

Nice To Haves

• High school diploma or G.E.D. equivalent.
• Less than one year of related work experience.
• No supervisory experience.
• No license or certification.

Responsibilities

• Complete end-of-day activities, including posting charges to accounts, running the night audit backup, and rolling the date.
• Process room charges and payment types including cash, checks, debit, and credit.
• Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
• Print contingency lists to record guests in case of emergency.
• Sell available rooms to guests without reservations.
• Operate the telephone switchboard, process wake-up call requests, and advise guests of messages.
• Complete the Room Rate Variance Report.
• Process guest check-ins and assign rooms.
• Activate or reissue room keys using the electronic key machine.
• Count and secure the bank at the end of the shift; balance and drop receipts according to Accounting specifications.
• Set up, stock, and maintain work areas, and inspect materials for cleanliness and presentation before use.
• Report accidents, injuries, and unsafe work conditions to a manager.
• Follow company policies and procedures; maintain a clean and professional uniform and appearance; protect confidential information and company assets.
• Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
• Communicate clearly and professionally, answer telephones with appropriate etiquette, and maintain positive working relationships with others.
• Support the team in reaching common goals and comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested by supervisors.

Benefits

• A wide range of benefits designed to support associates and their families, enrich wellbeing, empower careers, and spark new adventures; eligibility and options vary by employment status, position, and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED