Night Auditor/Guest Service Representative - Hotel
About The Position
We are currently looking for an experienced Night Auditor/Guest Service Representative to join our Team! This is a Full Time position- 2 nights 11pm to 7am as Night Auditor and 3 evening shifts 3pm to 11 pm as Guest Services Representative. The Night Auditor is the face of the hotel during overnight hours and provides superior service to all guests. The Guest Services Representative will assist guests with check-in and check-out, handle transactions, provide information about hotel services and amenities, and manage reservations. Buffalo Lodging Associates is a hotel management company based out of Canton, MA that has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.
Requirements
- Customer Service experience, in a hotel setting preferred.
- High School diploma or equivalent is preferred.
- Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
- Must have valid drivers license, and acceptable driving history subject to company approval.
- Weekend Availability needed
Nice To Haves
- Hilton experience is a plus.
Responsibilities
- Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
- Handles cash, credit card information and goods at the property.
- Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all.
- Respond to all guest requests in a timely manner.
- Taking reservations from incoming callers inputs all pertinent information into the hotel management system.
- Updates and cancels reservations in the system as requested by the guest.
- Organizes previous shifts paperwork, closes and balances all room accounts and vouchers, investigates and analyzes out of balance situations, runs trial balance reports and night audit.
- Prepares guest folios for express check out.
Benefits
- Paid Weekly (Every Friday!)
- Medical, Dental & Vision Insurance
- Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
- Paid Vacation and Sick Time
- Paid Holidays
- Tuition Reimbursement
- Flexible Spending Account
- Company Paid Life Insurance
- Company Paid Short-Term Disability Insurance
- Long-Term Disability Insurance
- Employee Assistance Program
- Hotel Discounts – for You, Your Friends and Family
- Wellness Programs
- Monthly Employee Appreciation Activities & Events
- Learning and Development Opportunities
- Employee Referral Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
