Night Auditor/Guest Service Agent

Sailport Waterfront Suites • Tampa, FL

2d

About The Position

The Night Auditor manages front desk operations and oversees all property departments during overnight hours, ensuring a high degree of guest care through prompt and courteous service. The role handles overnight audit procedures and reporting, guest interactions and service recovery, front-office policies, safety and security matters, and communication of overnight events to management. The position may require varying schedules, including weekends and holidays, and the ability to work AM, PM, and overnight shifts.

Requirements

• Ability to work varying schedules, including weekends and holidays, to reflect resort business needs.
• Ability to work varying shifts, including AM, PM, and overnight.
• Ability to work necessary overnight hours.
• Ability to anticipate guest needs, change direction quickly, and multitask.
• Ability to use independent judgment and make sound decisions.
• Proficiency with general office PC applications, including word processing, spreadsheets, and databases.
• Strong verbal and written communication skills, including professional communication by email and phone.
• Passion for providing exceptional service to guests and team members.
• Reliability, diligence, dedication, and attention to detail.
• Teamwork and collaboration.
• Ability to communicate clearly and professionally with guests, coworkers, and supervisors.

Nice To Haves

• Working knowledge of rooms management systems.

Responsibilities

• Oversee activities of all overnight staff on the property, including Housekeeping, Loss Prevention, PBX, and Maintenance.
• Interact with guests.
• Prepare summaries of cash, check, and credit card activity.
• Perform overnight audit reports and procedures according to property and company policy.
• Handle guest issues and complaints using appropriate service recovery methods.
• Execute front-office policies and procedures, including following rate programs.
• Respond to emergency situations and notify the GSM, Resort Manager, or General Manager when appropriate.
• Communicate overnight events and issues to the management team by completing the Night Auditor’s Report.
• Help maintain a safe and secure environment and report suspicious persons, activities, or hazardous conditions to Loss Prevention.
• Report unsafe work conditions to the Guest Services Manager, Resort Manager, or General Manager.
• Perform other duties as assigned.

Benefits

• Weekly pay.
• Medical and dental insurance for qualifying team members.
• Supplemental insurance plans, such as vision and life insurance, for qualifying team members.
• Paid Time Off.
• 401(k) retirement plan with company match.
• Bereavement Leave.
• Jury Duty Pay.
• Employee Assistance Program.
• David L. Brittain Scholarship Program.
• Tuition reimbursement.
• Resort accommodations discount.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed