Guest Service Representative - Night Auditor

Westin San Antonio North•San Antonio, TX

8d•Onsite

About The Position

LBA Hospitality is hiring a Guest Service Representative for overnight front office operations. The role provides efficient, courteous, and professional guest service while following LBA standards, guidelines, and procedures. The representative uses selling strategies to enhance hotel revenue and is responsible for total front office operations during late evening and early morning hours, acting as Manager on Duty, responding promptly to guest requests, and maintaining thorough communication with management staff.

Requirements

Able to perform major life activities including standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
Able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
Able to stand for eight hours and bend, stretch, and reach.
Able to see and hear.
Able to communicate with associates and guests.
Must be physically present at the hotel; the position is not suited to telecommuting or remote work.
Must be able to work any day or shift, including weekends.
Must be able to work an overnight shift schedule.

Responsibilities

Greet and register guests, assign rooms, protect guest privacy, and accommodate special requests when possible.
Promote and sell hotel services and amenities.
Encourage repeat business by offering to take future reservations and recommending alternate same-brand products.
Identify potential sales leads through guest interactions and report them to the appropriate person.
Keep housekeeping and other departments informed of special requests, late check-outs, and special needs.
Check credit cards for validity before the end of the shift.
Learn and use the property management system (PMS).
Ensure cash, checks, and miscellaneous departments are balanced at the end of the shift.
Help keep the lobby and dining area clean and professional, including dusting, vacuuming, and cleaning tables.
Maintain a thorough working knowledge of emergency procedures.
Follow safety standards, remain alert to hazards, and immediately report or correct hazardous conditions.
Report unusual occurrences or requests to the manager.
Maintain Market area stock and cleanliness, if applicable.
Maintain responsible-vendor training certification if alcohol is served.
Remain flexible regarding the work schedule.
Where applicable, follow approved laundry procedures, understand washer and dryer operation, and fold linen to proper standards.
Perform other assigned duties, including assisting in laundry, housekeeping, or food and beverage departments.