Night Auditor/Guest Service Agent
About The Position
The Night Auditor is responsible for conduct all nightly audit-related duties while providing guest service at the hotel's front desk. Audit responsibilities balancing duties, daily paperwork, and shift reports. While completing these duties, the Night Auditor will attend to guest needs such as guest check-in/check-outs, making reservations, and answering guest questions Proactive thinking, keeping guest security always in mind, and creating a safe, clean, and friendly work environment. Responsible for counting cash and maintaining the accuracy of the issued cash drawer at the beginning and end of each scheduled shift. Check the front desk log for problems, special requests, etc. Greets, registers, and assigns rooms to guests. Process guest registrations, including collecting payment. Prepare express checkout folios. Maintain room status inventory. Communicate all pertinent shift information to Front Office Manager, General Manager, and other desk staff. Maintain and clean the lobby and bathroom as needed. Communicates all information to the following shift to ensure a smooth transition. Works closely with all hotel departments to ensure the highest quality of customer service. Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Explains in-room and hotel features. Responsible for completing all required shift paperwork, and night audit reports daily. Performs other duties as assigned by management.
Responsibilities
- Conduct all nightly audit-related duties
- Provide guest service at the hotel's front desk
- Attend to guest needs such as guest check-in/check-outs, making reservations, and answering guest questions
- Count cash and maintaining the accuracy of the issued cash drawer
- Check the front desk log for problems, special requests, etc.
- Greet, register, and assign rooms to guests
- Process guest registrations, including collecting payment
- Prepare express checkout folios
- Maintain room status inventory
- Communicate all pertinent shift information to Front Office Manager, General Manager, and other desk staff
- Maintain and clean the lobby and bathroom as needed
- Communicate all information to the following shift to ensure a smooth transition
- Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions
- Explain in-room and hotel features
- Complete all required shift paperwork, and night audit reports daily
- Perform other duties as assigned by management
Benefits
- medical
- dental
- vision
- disability
- life insurance
- 401(k) retirement match
- Paid Holidays
- Paid Time Off
- Employee Assistance Program
- Fund
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
