Night Auditor (Front Desk Agent) - InterContinental San Francisco

IHG•San Francisco, CA

8d•$36 - $39•Onsite

About The Position

At InterContinental San Francisco, every guest deserves an exceptional experience—day or night. As a Night Auditor, you'll be the welcoming face of the hotel during overnight hours, ensuring smooth operations, outstanding guest service, and accurate daily financial reporting. If you thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering exceptional hospitality, we'd love to meet you.

Requirements

Minimum of one year of previous front desk, guest services, or hospitality experience.
Excellent communication and customer service skills.
Strong attention to detail, organization, and problem-solving abilities.
Comfortable using hotel systems and basic computer applications.
Flexible to work overnight, weekends, and holidays.
High school diploma or equivalent required; hospitality education is a plus.
Ability to lift up to 50 lbs. and perform tasks that require standing, bending, and walking throughout the shift.

Responsibilities

Welcome guests with warm, professional service and ensure seamless check-ins and check-outs.
Respond to overnight guest requests, inquiries, and resolve concerns with confidence and care.
Complete the nightly audit, balancing daily transactions and preparing reports accurately.
Manage reservations, process payments, and identify opportunities to enhance the guest experience.
Recognize and acknowledge IHG One Rewards members and returning guests.
Maintain a safe, secure, and well-organized front desk throughout the night.
Stay informed about hotel services, events, and local attractions to assist guests.
Collaborate with other departments and support the team wherever needed.

Benefits

FREE medical coverage and heavily subsidized dental, vision, and other insurance beginning the first of the month following your hire date.
Complimentary chef-prepared meals in our Colleague Dining Room.
Commuter Benefits Program with company-paid account administration fees to help reduce transportation costs.
Exclusive IHG One Pass Travel Program, offering deeply discounted room rates at IHG hotels worldwide.
50% off food and beverage when traveling on eligible IHG One Pass rates.
BenefitHub discounts with exclusive savings on shopping, entertainment, travel, fitness memberships, technology, restaurants, and more.
Two weeks of paid vacation during your first year, with increases to your accrual based on your years of service.
Wellness and Sick Time accrued each pay period based on the number of hours you work.
Eleven paid holidays each year.
401(k) retirement plan with company matching.
Paid parental leave to support growing families.
Training, development, and career advancement opportunities with one of the world's leading hospitality companies.