Night Auditor and Hotel Operations

Marriott•Miami Beach, FL

23h•Onsite

About The Position

This position involves completing end-of-day activities for the hotel, processing various payment types, managing guest check-ins and check-outs, and ensuring all operational tasks are handled efficiently during the night shift. The role requires a strong focus on guest service, attention to detail, and adherence to company policies and procedures. The ideal candidate will be proactive, possess excellent communication skills, and be able to work independently while maintaining a professional demeanor.

Requirements

High school diploma or G.E.D. equivalent.
Less than 1-year related work experience.
No supervisory experience.
Ability to operate telephone switchboard station.
Ability to process various payment types.
Ability to handle guest check-ins and check-outs.
Ability to maintain confidentiality.
Ability to protect company assets.
Ability to communicate clearly and professionally.
Ability to work independently and as part of a team.
Ability to stand, sit, or walk for extended periods.
Ability to lift up to 25 pounds.

Nice To Haves

Attention to detail.
Global mindset.
Natural curiosity to learn and try new things.
Passion for detail.
Interest in trends in art, technology, or design.

Responsibilities

Complete end-of-day activities including posting charges to accounts, running night audit backup, and rolling the date.
Process all payment types such as room charges, cash, checks, debit, or credit.
Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
Print contingency lists to have a record of all guests in case of emergency.
Sell rooms/accommodations to guests without reservations based on availability.
Operate telephone switchboard station, process requests for wake-up calls, and advise guests of any messages.
Complete the Room Rate Variance Report.
Process all guest check-ins and assign rooms.
Activate or reissue room keys using the electronic key machine.
Count bank at the end of shift and secure the bank.
Balance and drop receipts according to Accounting specifications.
Set up, stock, and maintain work areas, and inspect the cleanliness and presentation of all materials prior to use.
Report accidents, injuries, and unsafe work conditions to the manager.
Follow all company policies and procedures.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Support the team to reach common goals.
Comply with quality assurance expectations and standards.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Perform other reasonable job duties as requested by Supervisors.