Night Audit, Glacier View Lodge

Pursuit Collection•Jasper, AB

6d•Onsite

About The Position

This is a seasonal, full-time position from April until October, reporting to the Glacier View Lodge Hotel Manager and Supervisor. In the Night Audit role, you will work within the team of other hotel and Columbia Icefield staff to personalize the guest experience at the Glacier View Lodge (GVL), providing nighttime supervision and guest service at the GVL Front Desk between 11pm and 7am. The Night Audit, in addition to Front Desk Agent duties, performs the daily cash control duties relating to the GVL and should enjoy working autonomously and independently. This is a multi-faceted position and can include educating guests on Pursuit Attractions and guiding them through the purchasing process, providing a professional, friendly and efficient check-in and check-out process, answering and directing Columbia Icefield and GVL phone calls and emails, and coordinating efforts to accommodate guest requests.

Requirements

Enjoy working autonomously and independently
Current Alberta Pro Serve Certification (Required)
Organization and time management skills are a must
Previous cash handling, hotel front desk, hotel night auditing experience, assets
Guest service-oriented mindset and enjoys working in a team environment
Friendly, approachable, interactive nature
Ability to think outside the box with quick, thoughtful judgement and a positive attitude
Able to perform assigned duties with a high level of attention to detail, speed, consistency, follow through and under minimal supervision
Able to lift 50 pounds (suitcases, laundry bags and mail)
Enjoy working with a team in a busy, fast-paced environment
Meet the grooming and appearance standards
Exceptional guest-service skills and a friendly, approachable, interactive nature
Seeking mature, energetic, dependable candidate that is self-motivated with little supervision
Must be flexible to work mornings, evenings or night shifts as required

Nice To Haves

Knowledge of Maestro, Expedia, Booking.com, Wizard

Responsibilities

Providing nighttime supervision and guest service at the GVL Front Desk between 11pm and 7am
Educating guests on Pursuit Attractions and guiding them through the purchasing process
Provide a professional, friendly and efficient check-in and check-out process
Answering and directing Columbia Icefield and GVL phone calls and emails
Coordinating efforts to accommodate guest requests
Maintaining cleanliness of GVL Lobby and Moraine Lounge and guest areas
Operate the point of sale system with accuracy and efficiency, the responsible handling of cash, credit cards, and cash out forms
Communicate with co-workers and management, forward observations and comments in a timely fashion
Uphold the high standard of environmental stewardship expected for all employees
Other duties as assigned