Hotel Supervisor, Glacier View Lodge

Pursuit CollectionJasper, AB
Onsite

About The Position

At Glacier View Lodge, located at the remote Columbia Icefield in Jasper National Park, you will be part of a destination that includes the lodge, dining outlets, retail, and the world-famous Glacier Adventure and Skywalk. This on-site living role places you 100 km from Jasper, surrounded by stunning glacier views and endless mountain adventure. Staff live on-site with accommodations and three hot meals per day. This is a full-time seasonal role beginning June 2026. The starting wage for this role is $22.00/hour. Housing and meals are a taxable benefit. An end-of-season retention bonus of up to $1.00/hour is offered.

Requirements

  • Previous supervisory experience in housekeeping, front desk and or hotel operations required
  • A positive, helpful, team-oriented, inspiring, cooperative attitude to all aspects of the job
  • Enjoy working autonomously and independently
  • Current Alberta Pro Serve Certification (Required)
  • Process information quickly and take initiative to recommend solutions to challenges
  • Stay cool under pressure by being resilient, adaptable and flexible
  • Organization and time management skills are a must
  • Previous cash handling, hotel front desk, hotel night auditing experience, assets
  • Ability to think outside the box with quick, thoughtful judgement and a positive attitude
  • Able to perform assigned duties with a high level of attention to detail, speed, consistency, follow through and under minimal supervision
  • Able to lift 50 pounds (suitcases, laundry bags and mail)
  • Guest service-oriented mindset and a passion for delivering memorable experiences
  • Enjoy working with a team in a busy, fast-paced environment
  • Exceptional guest-service skills and a friendly, approachable, interactive nature
  • Guest service-oriented mindset and highly attentive to detail
  • Seeking mature, energetic, dependable candidate that is self-motivated with little supervision
  • Very important: must be flexible to work mornings, evenings or night shifts as required

Nice To Haves

  • a passion for making a difference for each guest and employee is the most important aspect of this position!

Responsibilities

  • Assists Housekeeping team in all areas of daily housekeeping service
  • Manages Housekeeping, Host and Front Desk teams on Manager’s scheduled days off and all other times as required
  • Inspects the work of housekeepers, hosts and front desk agents to ensure that proper operational standards are met and maintained
  • Assists the Hotel Manager in maintaining quality control in all areas of the Lodge
  • Assists the Hotel Manager in the control of stock & inventories of supplies and linens to ensure adequate supply levels are maintained
  • Assists the Hotel Manager in investigating all complaints/suggestions regarding all GVL services and takes appropriate corrective action
  • Works closely with the Hotel Manager to submit rooms for check-in and reports of any room or guest issues
  • Assists Hotel Manager in organizing and providing training programs in accordance with the housekeeping/host/front desk standard procedures
  • Enforces all company policies and regulations
  • Other duties as assigned

Benefits

  • Accommodations
  • Three hot meals per day
  • End-of-season retention bonus up to $1.00/hour
  • Free access to Pursuit attractions and 50% off for friends
  • Discounts on hotel stays, dining, and retail
  • Subsidized mental health and wellness resources
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