Night Audit ("Auditor/a de Turno Nocturno")

Azul Hospitality•Reno, NV

4d•$21 - $21•Onsite

About The Position

Record, process, and analyze the day's closing figures. Complete all required reports and ensure that the day's credit transactions are all in balance. Attend to guests' needs, including but not limited to, registration, checkout, cashiering, and making guest wake-up calls. Acts as the MOD during the night-time hours. Greets and welcomes guests upon arrival. Performs guest registration and check-out procedures. Accepts payment for guests' accounts both at the time of registration and at checkout. Maintains a house bank and makes a deposit and accurate reports of receipts daily. Cashes checks and exchanges currency for guests. Accurately handles cash transactions and balances a cash drawer to the given amount. Acknowledges rewards members and returning guests. Takes and manages guest bookings, up-selling opportunities, and informs them about ways to improve their stay. Handles cash and credit transactions. Handles all guest inquiries and requests courteously and professionally. Performs all audit procedures daily as set forth by the hotel and company. Completes Daily Report, Comp Reports including F&B as well as Rooms, Pace Reports, and any other reporting that is assigned. Balances all cash receipts and work performed during the audit shift. Makes deposits of cash. Prepares the front office for the AM Shift and resets the day's business. Maintains all nightly reports to inform day hotel management of overnight activities/incidents. Acts as PBX operator during the audit shift. Transmits and receives messages using equipment such as telephone, fax, and switchboard. Ensures all wake-up calls are made in a timely fashion, properly using guest names. Ability to assist/direct hotel guests and/or emergency personnel in case of an emergency. Posts charges such as room, food, liquor, or telephone by hand or machine. Makes restaurant, transportation, or entertainment reservations for guests. Reviews current day's arrival reports. Checks all special request reservations to ensure that the room is blocked per request, VIPs identified, billing is set up correctly, deposits are taken, and other departments are notified of room assignment. Attends all scheduled training, departmental, and hotel meetings. Ensures awareness of special promotions, daily activities, arriving VIPs, Group/Conferences in house, special requests, and scheduled shuttles. Practices safe work habits and ensures safe work practices to avoid injury to self and others. Ensures all privacy and security protocols are followed as well as departmental and company procedures. Answers inquiries pertaining to hotel policies, services, registration, shopping, dining, entertainment, and travel directions. Maintains an extensive knowledge of the hotel, its services, and facilities, along with a general knowledge of the city where the hotel is located and its attractions. Maintains lobby cleanliness and organization. Assists in booking reservations. Assists with handling mail, packages, facsimiles, and guest items. All other duties assigned by manager or supervisor.

Requirements

Must be able to speak, read, write, and understand the primary language used in the workplace.
Requires good communication skills, verbal, written and electronic.
Considerable knowledge of complex mathematical calculations and computer programs.
Must have excellent leadership capability and customer relations skills.
Must be detail oriented with outstanding organizational and communication skills.
Must possess basic computer skills.
Must possess basic computational ability.
Ability to effectively deal with internal and external customers.
Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS.
Self-driven and able to work independently.
Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.
High school or equivalent education required.
Regular attendance in conformance with the standards.
Must fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities.
Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
Must be able to lift up to 45 lbs. as needed.
Must be able to push and pull carts and equipment weighing up to 250 lbs.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.
Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors.
Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed.
Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.

Nice To Haves

Experience in the hospitality industry preferred.
Experience in a front desk or customer service role preferred.
Accounting experience preferred.

Responsibilities

Record, process, and analyze the day's closing figures.
Complete all required reports and ensure that the day's credit transactions are all in balance.
Attend to guests' needs, including registration, checkout, cashiering, and making guest wake-up calls.
Act as the MOD during the night-time hours.
Greet and welcome guests upon arrival.
Perform guest registration and check-out procedures.
Accept payment for guests' accounts.
Maintain a house bank and make a deposit and accurate reports of receipts daily.
Cash checks and exchange currency for guests.
Accurately handle cash transactions and balance a cash drawer.
Acknowledge rewards members and returning guests.
Take and manage guest bookings, up-selling opportunities.
Handle cash and credit transactions.
Handle all guest inquiries and requests courteously and professionally.
Perform all audit procedures daily.
Complete Daily Report, Comp Reports, Pace Reports, and any other assigned reporting.
Balance all cash receipts and work performed during the audit shift.
Make deposits of cash.
Prepare the front office for the AM Shift and reset the day's business.
Maintain all nightly reports to inform management of overnight activities/incidents.
Act as PBX operator during the audit shift.
Transmit and receive messages using equipment such as telephone, fax, and switchboard.
Ensure all wake-up calls are made in a timely fashion.
Assist/direct hotel guests and/or emergency personnel in case of an emergency.
Post charges such as room, food, liquor, or telephone.
Make restaurant, transportation, or entertainment reservations for guests.
Review current day's arrival reports.
Check all special request reservations.
Attend all scheduled training, departmental, and hotel meetings.
Ensure awareness of special promotions, daily activities, arriving VIPs, Group/Conferences in house, special requests, and scheduled shuttles.
Practice safe work habits and ensure safe work practices.
Ensure all privacy and security protocols are followed.
Answer inquiries pertaining to hotel policies, services, registration, shopping, dining, entertainment, and travel directions.
Maintain an extensive knowledge of the hotel, its services, and facilities.
Maintain lobby cleanliness and organization.
Assist in booking reservations.
Assist with handling mail, packages, facsimiles, and guest items.
Perform other reasonable job duties as requested by supervisors.