Night Audit (Full Time)
About The Position
We are hiring immediately for a full time NIGHT AUDIT position. This role involves checking guests in and out of the hotel, resolving guest challenges, and promoting hotel services, amenities, and upsells. The position requires previous guest service experience and offers a fixed pay rate of $19.00 per hour. Benefits such as free meals, uniforms, and laundering service are available at select locations. FLIK emphasizes a culture where people can flourish, starting with hiring individuals passionate about food and hospitality, and then nurturing their growth through training and recognition.
Requirements
- Previous guest service experience required.
Responsibilities
- Completes the registration/check-in process by inputting and retrieving information from a computer system confirming pertinent information.
- Ensures rooms and services are correctly accounted for within guest statement.
- Properly accounts for services provided by the hotel.
- Assists guests with check out payments or charges.
- Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
- Balances and drops receipts according to accounting specifications.
- Provides guests with information about the facility, services, and amenities.
- Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.
- Promptly answers the telephone and email inquiries.
- Retrieves and forwards messages to/from guests.
- Retrieves mail, packages and facsimiles or other special items for customers as requested.
- Fields and resolves guest complaints or escalate for resolution to appropriate department.
- Assists guests in emergency situations.
- Maintains adequate supplies and functional equipment at the Front Desk.
- Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty.
- Perform other duties as assigned.
Benefits
- Free meals
- Uniforms
- Laundering service
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
