Night Audit Supervisor - Durango

Station Casinos • Las Vegas, NV

2d • Onsite

About The Position

This role is critical for us to succeed as an approachable, luxury destination offering best-in-class hospitality and exciting amenities for all. In addition to helping us get work done, as a manager at Station Casinos, you are expected to support, develop, and inspire the people you are responsible for because we believe in a people-first approach. Your role requires several outcomes or goals to be met. You are expected to meet the following financial, guest, and team member KPIs that are essential to our success. As a supervisor, you are also expected to be there for your team, enable and empower them to perform, own your operation or shift, and build caring and trusting relationships with your people. You must also engage and communicate with your team, elevate performance through coaching, develop your talent, and champion collaboration within your team and across the business.

Requirements

• Must be able to obtain all necessary work cards.

Nice To Haves

• One to Two years Luxury Hotel Front Desk experience preferred.
• Ability to resolve guest problems/complaints using appropriate service recovery guidelines.

Responsibilities

• Successfully prep and submit the night audit process after reviewing all cashier postings for the day.
• Answer phones in a prompt and courteous manner.
• Complete the daily flash report, which includes revenue, occupancy, and other data points and submit to Director of Hotel Operations.
• Check guests in, issue room keys, and provide information and assistance to hotel guests.
• Work in tandem with the bell, valet, and transportation team.
• Be there for your team, enable and empower them to perform, own your operation or shift, and build caring and trusting relationships with your people.
• Engage and communicate with your team, elevate performance through coaching, develop your talent, and champion collaboration within your team and across the business.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed