Night Audit Supervisor - Hyatt LI

Remington Hospitality • Brentwood, NY

2d • Onsite

About The Position

This role involves overseeing nightly operations, managing guest resolutions, handling emergencies, assisting various departments, and operating the MICROS system. The supervisor must have a thorough understanding of Front Office duties and be able to perform them as needed.

Requirements

• High work ethic, self-initiative, independent judgment
• Proven customer service and problem solving experience
• Regular attendance according to established guidelines
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times

Nice To Haves

• May be required to work varying schedules to reflect the business needs of the property
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions

Responsibilities

• Complete a nightly MOD checklist and send copies to the General Manager, Engineer, Housekeeping and F&B teams.
• Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Handle emergencies that may develop in the hotel, with full authority to contact all providers and ensure all issues are handled and reported.
• Assist any department that is short staffed or needs additional help.
• Have complete understanding of Front Office staff's job descriptions and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed