Night Audit

Renaissance Edmonton Airport Hotel•Edmonton, AB

1d•CA$20•Onsite

About The Position

Our Front Office team is on the lookout for a Night Auditor with a personal story of authenticity, genuine warmth, and a flair for the undiscovered! This is a part-time position with a cool $19.50 per hour! Are you the curious kid who always asked 'why' and loves exploring the undiscovered? If your personal story is one of authentic style and warm connections, we want someone like you to join our Front Office team!

Requirements

Hotel experience preferred - your hospitality magic is legendary.
Knowledge of the local area is your secret map.
Your words, both written and spoken, create a symphony of understanding.
Computer skills are your wand, making FSPMS, MARSHA, GUESTWARE, and MICROS dance to your tune.
Handling multiple transactions at once? A breeze for you!
You're the picture of professionalism.

Responsibilities

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room keys.
Process all payment types such as room charges, cash, checks, debit, or credit.
Process all check-outs, including resolving any late and disputed charges.
The answer, record, and process all guest calls, messages, requests, questions, or concerns, and process room service orders.
Coordinate with overnight Room Service Attendant, Overnight Line Cook, and Overnight Houseperson.
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
Supply guests with directions and information regarding property and local areas of interest.
Run nightly reports and perform balancing duties as required by Accounting and check reports for accuracy.
Complete designated cashier and closing reports in the computer system.
Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain the confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards.
Stand, sit or walk for an extended period.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.