Night Audit Supervisor-Postcard Cabins-High Springs, FL

Hotel Equities•High Springs, FL

4h•Onsite

About The Position

Supervising and overseeing the overnight operations of multiple Outpost locations from a single primary Outpost property. This role involves processing daily audit procedures, pulling daily audit reports, and auditing and reconciling all revenue postings within Opera. The supervisor will respond promptly to any property emergency situations, contacting the Assistant General Manager and General Manager as needed. Responsibilities also include validating guest check-in & check-out reservations, verifying all arrivals, and responding to guest inquiries in a timely manner via various communication platforms (Oracle, GXP, KIPSU, third-party booking platforms, and phone calls). Maintaining the Postcard Cabins brand voice through all guest communication and responding to all guest tickets for supervising Outposts are key duties. Additionally, the role requires developing and maintaining positive working relationships with others, supporting team members, and listening and responding appropriately to employee concerns.

Requirements

High school diploma or G.E.D. equivalent required
Hotel, Food Service Management, Retail etc. related work experience
Must be able to read and write to facilitate the communication process.
Must be self-directed. There is minimal direct supervision.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Ability to spend extended lengths of time viewing a computer screen.
Must be able to lift up to 30 lbs regularly.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, listening and hearing ability and visual acuity.

Nice To Haves

1-3 Years preferred supervisory experience
Being passionate about people and service.
Strong communication skills are essential when interacting with guests and employees.
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
Problem-solving, reasoning, motivating, and training abilities are often used.

Responsibilities

Supervising and overseeing the overnight operations of multiple Outpost locations from a single primary Outpost property
Process daily audit procedure and pull daily audit reports
Audit and reconcile all revenue postings within Opera
Respond promptly to any property emergency situations, contacting Assistant General Manager and General Manager as appropriately needed
Validate guest check-in & check out reservations, verifying all arrivals
Respond to inquiries from guests in a timely manner via Oracle, GXP, KIPSU, third-party booking platforms, and phone calls from our dedicated Bookings Line
Maintain the Postcard Cabins brand voice through all guest communication
Respond to ALL guest tickets in a timely manner for supervising Outposts
Develop and maintain positive working relationships with others; support team members to reach common goals; listen and respond appropriately to the concerns of other employees